automated attendant

(redirected from Auto-attendant)

automated attendant

An automated attendant is a telephone answering system that eliminates the need for a human switchboard operator. The automated attendant (AA) delivers a programmable voice menu: "for sales, press 1;" "for tech support, press 2," and so on. All PBXs and phone systems have automated attendants, and the number of menu levels depends on the system. When voice response is added, it is known as an "interactive voice response" system. See IVR.
Mentioned in ?
References in periodicals archive ?
But that was still costly, so technology figured out a way to pre-screen incoming calls automatically with pre-recorded messages and touch-tone options, and thus the auto-attendant was created.
Gogo Text & Talk operates over Wi-Fi technology (not cellular) and uses the passenger's own mobile number (not an auto-attendant, two-step dialing or call-forwarding protocol).
Brooklyn, NY, March 14, 2012 --(PR.com)-- ITPVoIP.com, a top-rated VoIP phone service provider, is now offering an auto-attendant feature within its home office premium plan.
They are also given an Internet login they can use to manage functions, such as assigning extensions off that phone number to employees, scheduling which phone to ring at what time, and setting up the auto-attendant message.
has introduced its SpeechAttendant Internal Dialer, a turnkey, IP-based speech-enabled auto-attendant solution for employee-to-employee communications.
When contact centers close, customers may hear busy signals indicating overloaded or downed phone circuits, receive standard auto-attendant messages or hang-ups, or be put on hold for long periods of time without explanation.
For busy times, such as holidays or off-hours, staff can easily program auto-attendants to answer and direct callers to the appropriate extensions, relieving departmental staff from having to turn the auto-attendant on when they leave.
Broadvox uses the IP Unity media server and applications to provision, bundle and customize unified messaging and auto-attendant features for the provider's new VoIP over broadband flat-rate consumer service packages.
iVoice's full service Speech Enabled Auto-Attendant system comes complete with a voice mail system.
Whether answered manually or via Home Office Voice Mail, it can transfer callers into one of 20 previously created Auto-Attendant mailboxes.
Communite offers standards-based voice mail, unified messaging and real-time communications services, including multimodal message access by phone, desktop, Web browser or PDA device, presence management, find-me/follow-me functions, auto-attendant, conferencing and faxing.
TeleniumIP offers the popular features available on traditional key systems, such as four-digit dialing, conferencing, call forwarding, centralized voice mail, auto-attendant and automatic call distribution.