automated attendant

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automated attendant

An automated attendant is a telephone answering system that eliminates the need for a human switchboard operator. The automated attendant (AA) delivers a programmable voice menu: "for sales, press 1;" "for tech support, press 2," and so on. All PBXs and phone systems have automated attendants, and the number of menu levels depends on the system. When voice response is added, it is known as an "interactive voice response" system. See IVR.

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But that was still costly, so technology figured out a way to pre-screen incoming calls automatically with pre-recorded messages and touch-tone options, and thus the auto-attendant was created.

United States : The Dawning of the Age of the Chatbot

Gogo Text & Talk operates over Wi-Fi technology (not cellular) and uses the passenger's own mobile number (not an auto-attendant, two-step dialing or call-forwarding protocol).

XOJET to add Gogo Text & Talk service

Brooklyn, NY, March 14, 2012 --(PR.com)-- ITPVoIP.com, a top-rated VoIP phone service provider, is now offering an auto-attendant feature within its home office premium plan.

VoIP Phone Service Provider ITPVoIP.com Helps Home Offices Handle Calls with Its Auto-Attendant Feature

They are also given an Internet login they can use to manage functions, such as assigning extensions off that phone number to employees, scheduling which phone to ring at what time, and setting up the auto-attendant message.

Hosted PBX service an option

has introduced its SpeechAttendant Internal Dialer, a turnkey, IP-based speech-enabled auto-attendant solution for employee-to-employee communications.

Nuance launches IP-based voice Dialer for employee-to-employee communications

When contact centers close, customers may hear busy signals indicating overloaded or downed phone circuits, receive standard auto-attendant messages or hang-ups, or be put on hold for long periods of time without explanation.

Disaster-proofing your contact centers

For busy times, such as holidays or off-hours, staff can easily program auto-attendants to answer and direct callers to the appropriate extensions, relieving departmental staff from having to turn the auto-attendant on when they leave.

Amarillo ISD improves functionality, reduces phone costs with digital communications system

Broadvox uses the IP Unity media server and applications to provision, bundle and customize unified messaging and auto-attendant features for the provider's new VoIP over broadband flat-rate consumer service packages.

Broadvox deploys IP Unity for residential VoIP over Broadband

iVoice's full service Speech Enabled Auto-Attendant system comes complete with a voice mail system.

IVOICE UNVEILS STAND-ALONE SPEECH ENABLED AUTO ATTENDANT

Whether answered manually or via Home Office Voice Mail, it can transfer callers into one of 20 previously created Auto-Attendant mailboxes.

A personal assistant without cost: Home Office Voice Mail routes calls, faxes, e-mail and more, without a weekly salary

Communite offers standards-based voice mail, unified messaging and real-time communications services, including multimodal message access by phone, desktop, Web browser or PDA device, presence management, find-me/follow-me functions, auto-attendant, conferencing and faxing.

Interactive Intelligence launches channel-ready program for unified communications system

TeleniumIP offers the popular features available on traditional key systems, such as four-digit dialing, conferencing, call forwarding, centralized voice mail, auto-attendant and automatic call distribution.