As the network continues to evolve and more data become available through signaling channels, electric order entry operations will be able to reap all the benefits of user to user information capability, station identification information, automatic number identification
, and on-demand switched digital services.
MPI has installed automatic number identification
features on the new PBX, but isn't yet using ANI to automatically display customer information on agents' terminals.
The DATA MATE 840 can be programmed over the air or manually by a supervisor using a password code, and automatically identifies radio users with a five digit Automatic Number Identification
(ANI) sent with every transmission.
An innovative use of automatic number identification
(ANI) at the U.
The HiPath ProCenter Suite's award-winning routing platform HiPath ProCenter ResumeRouting(R), connects specific agents to specific customers based upon skill requirements derived from caller interaction with either an interactive voice response unit or an Internet web-based request, through customer information stored in a database, or simply through the use of Automatic Number Identification
(ANI) or Dialed Number Identification Service (DNIS).
For example, with the ISDN Automatic Number Identification
(ANI) feature or AT&T's Info-2 Service, the caller's telephone number can be automatically displayed on the agent's terminal.
The cooperation between DialVision and TeleVantage will offer a rich solution designed to assist with outbound telephone campaigns, including full call progress analysis and inbound call capturing with automatic number identification
(ANI) or dialed number identification service (DNIS) for immediate script pops.
ISDN utilizing Dialed Number Identification Service (DNIS) and Automatic Number Identification
(ANI) provided part of the solution to this problem.
The sale by Harris' Caribbean and Latin American (CALA) regional sales organization includes Model 575 Portable Verification Units (PVU 575), briefcase-sized test sets that identify spare lines, test vacant pairs and perform Automatic Number Identification