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a chopping tool meant primarily for working with wood; also used as a weapon. The ax was first used in the early Neolithic period. It was shaped like an elongated stone wedge affixed to the split end of a wooden handle. During the late Neolithic and the Bronze Age, polished stone axes were widely used. Also in use during the Bronze Age were cast copper and bronze axes with an opening in the blade for the handle. Later, stone axes, also with openings for the handle, were made in the shape of metal axes with simulated cast seams. During the Iron Age, iron axes with eye holes were in wide use.
In Ancient Rus’ of the 11th to 13th centuries, there were different axes for the felling of timber, for carpentry, and for battle; battle axes were often richly ornamented. The type of ax in use today appeared in the early 17th century.
agent experienceThe environment, conditions and culture in which call center representatives do their jobs. The quality of the customer experience (CX) is due almost entirely to the quality of the agent experience (AX). See customer experience, agent turnover and call center.
Microsoft Dynamics AXA comprehensive set of business applications from Microsoft created by Danish-based Damgaard Data A/S under the Axapta brand and acquired by Microsoft in 2002. Introduced in Denmark and the U.S. in 1998, Dynamics AX (Axapta) includes its own development system, which consists of the MorphX environment and X++ programming language. The traditional offerings include CRM, financials (general ledger, A/R, A/P, etc.), supply chain (inventory), human resources, etc., while Dynamics AX 2009 added shop floor control and cost accounting among others.
In 1983, Damgaard Data was founded by brothers Preben and Erik Damgaard. The company merged with Navison Software A/S in 2000 and was renamed NavisonDamgaard and later Navison A/S. In 2002, Microsoft acquired Navison, and thus the Axapta software. See Microsoft Dynamics.