CCXML


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CCXML

(Call Control XML) An XML-based control language for call centers. CCXML is used to control telephony functions such as making calls, accepting and routing calls to agents and putting callers on hold. It is used in conjunction with VoiceXML, which defines the actual voice interactions between the system and the user. See VoiceXML.
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VoiceXML and CCXML don't even appear in any of my random samples of queries about speech recognition in general.
The new VoIP capability has allowed VoiceGenie to integrate CCXML through key partners - including the recently announced SpeechOne Alliance - effectively providing a CCXML offering today.
Unlike VoiceXML, CCXML can capture information about the call in the application, giving developers access to fine grain call disposition details, including the type of error detected.
Prophecy leverages the Call Control Extensible Markup Language (CCXML) standard to provide the call management, routing and conferencing capabilities that VoiceXML alone lacks.
As probably the most senior CCXML expert present, I became disconcerted.
Call, network and agent events are passed to the Application Services Layer as CCXML events.
Application development is independent of network access and is based on the VoiceXML and CCXML standards with ECTXML[R] enhancements.
"Lots of motivation comes from [Session Initiation Protocol] and [Voice over Internet Protocol], open standards such as CCXML, VoiceXML, and also due to the fact that the IVR market has been consolidated throughout the last few years significantly," Codini says.
VoiceGenie's platform has been certified as VoiceXML 2.0 conformant and also supports other emerging standards such as CCXML, X+V, SIP and MRCP.
VoiceGenie Technologies Inc, a supplier of standards-based Media Controller software to process VoiceXML, CCXML and speech platforms, and Brooktrout Technology, a supplier of media processing and call-control products and a subsidiary of Brooktrout Inc (NASDAQ:BRKT), announced on Monday (19 September) that they have entered into a partnership.
The tool is built on top of the industry-standard Eclipse development editor and accepts drag-and-drop graphics and/or XML descriptions as input; the output is CCXML, SCXML, speech recognition grammars, HTML and/or Flash for graphical interactions, etc.
Call Control eXtensible Markup Language (CCXML) is a new proposed standard before the W3C that will standardize the call control functions of an IVR, such as "answer a call," "hang up," or "transfer a call."