CCXML


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CCXML

(Call Control XML) An XML-based control language for call centers. CCXML is used to control telephony functions such as making calls, accepting and routing calls to agents and putting callers on hold. It is used in conjunction with VoiceXML, which defines the actual voice interactions between the system and the user. See VoiceXML.
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The new VoIP capability has allowed VoiceGenie to integrate CCXML through key partners - including the recently announced SpeechOne Alliance - effectively providing a CCXML offering today.
Prophecy leverages the Call Control Extensible Markup Language (CCXML) standard to provide the call management, routing and conferencing capabilities that VoiceXML alone lacks.
Call, network and agent events are passed to the Application Services Layer as CCXML events.
Application development is independent of network access and is based on the VoiceXML and CCXML standards with ECTXML[R] enhancements.
VoiceGenie's platform has been certified as VoiceXML 2.0 conformant and also supports other emerging standards such as CCXML, X+V, SIP and MRCP.
VoiceGenie Technologies Inc, a supplier of standards-based Media Controller software to process VoiceXML, CCXML and speech platforms, and Brooktrout Technology, a supplier of media processing and call-control products and a subsidiary of Brooktrout Inc (NASDAQ:BRKT), announced on Monday (19 September) that they have entered into a partnership.
Call Control eXtensible Markup Language (CCXML) is a new proposed standard before the W3C that will standardize the call control functions of an IVR, such as "answer a call," "hang up," or "transfer a call."