CCXML


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CCXML

(Call Control XML) An XML-based control language for call centers. CCXML is used to control telephony functions such as making calls, accepting and routing calls to agents and putting callers on hold. It is used in conjunction with VoiceXML, which defines the actual voice interactions between the system and the user. See VoiceXML.
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VoiceXML and CCXML don't even appear in any of my random samples of queries about speech recognition in general.
CCXML enables complex actions to be easily programmed, such as conditional acceptance of calls, various types of call transfer, advanced multi-party conferencing, and sophisticated multiple-call handling and control, including the management of proactive outbound calls.
Unlike VoiceXML, CCXML can capture information about the call in the application, giving developers access to fine grain call disposition details, including the type of error detected.
Also integrable via the Loquendo MRCP Server and VoiceXML and CCXML platform, Loquendo speech technologies power millions of calls every day in the telecommunications and enterprise markets across the globe.
As probably the most senior CCXML expert present, I became disconcerted.
The company offers support for VoiceXML, enabling web applications to control how callers are dealt with, while CCXML allows web applications to control calls, with support for call conferencing, initiation, bridging, routing and cell-centre integration.
Transera is an advocate of open standards such as SIP, XML, CCXML, VoiceXML and SOAP (see definitions in sidebar) while interconnecting with off-the-shelf components such as media gateways, media servers and PBXs.
0 supports Nuance Powered Software or Voxeo Prophecy as well as many other VoiceXML and CCXML platforms.
Application development is independent of network access and is based on the VoiceXML and CCXML standards with ECTXML[R] enhancements.
Lots of motivation comes from [Session Initiation Protocol] and [Voice over Internet Protocol], open standards such as CCXML, VoiceXML, and also due to the fact that the IVR market has been consolidated throughout the last few years significantly," Codini says.
0 conformant and also supports other emerging standards such as CCXML, X+V, SIP and MRCP.
VoiceGenie Technologies Inc, a supplier of standards-based Media Controller software to process VoiceXML, CCXML and speech platforms, and Brooktrout Technology, a supplier of media processing and call-control products and a subsidiary of Brooktrout Inc (NASDAQ:BRKT), announced on Monday (19 September) that they have entered into a partnership.