call accounting


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call accounting

An information system that records and reports on telephone calls. Call accounting is used by most large companies to control expenses and allocate costs to various departments as well as by hotels, hospitals and other organizations that resell calls to its clientele.
References in periodicals archive ?
Houzz's requirements for a replacement call accounting and reporting solution were:
OCI-P consolidation allows the Service Provider to easily provide the call accounting service to their customers by linking account details within BroadWorks to those within ProteusA.
ISI Telemanagement Solutions Inc, a provider of telecom management solutions for Unified Communications and a Cisco Developer Network member, revealed on Thursday that its call accounting application, Infortel Select version 8.
With their customer service specialists on the phone continually through the day communicating to customers and insurance carriers alike, MMBS required a replacement call accounting system that made it easy to gain insight into peak call volume times, call duration per employee, and more.
OB) said on Tuesday that it is offering its VeraSMART Call Accounting software free of charge to Cisco customers and VARs.
The rapidly changing call-accounting market has not diminished the need for call accounting.
Classic, legacy call accounting systems require a database program and reporting engine be installed on a computer at customers' premises.
According to Veramark its eCAS web-based call accounting package enables enterprises to improve productivity of personnel, manage, control and allocate telecomms expenses, detect telecommunication fraud and abuse, optimise overall network performance based on call load analysis, and establish compliance for industries mandating call accounting record keeping.
The changes mean quite a lot to call accounting users.