Carrier IQ

Diagnostic software for cellphones and smartphones from Carrier IQ, Mountain View, CA (www.carrieriq.com). Installed in millions of devices, the IQ Agent reports on call failure, crashes, battery consumption and the like and transmits to the carrier typically each day. As necessary, a new profile can be sent to the device to change the diagnostics. It defines the metrics required, upload frequency, any preprocessing to summarize data before sending and whether the serial number is included.

References in periodicals archive ?

BARCELONA, Spain, March 2, 2015 /PRNewswire/ -- Mobile World Congress -- Carrier iQ, a pioneer in device-sourced mobile intelligence, announces four new capabilities of its Mobile Intelligence System at the 2015 Mobile World Congress in Barcelona.

Carrier iQ Announces New Mobile Intelligence Solutions for Customer Care and Customer Experience Management

Carrier iQ has entered into a collaboration agreement with Symphony Teleca Corporation designed for helping customers leverage emerging IoT technologies and analytics.

United States : CARRIER IQ enters into collaboration with SYMPHONY TELECA

carriers pre-installed an app from a company called Carrier IQ that appeared to transmit personal data to the carrier.

Phoning 'home': what your mobile may be giving away

Carrier iQ offers iQ Care, a mobile client-based solution that can enable wireless service providers to lower their customer care costs, do more effective network planning and optimization, and improve the customer experience.

Taking the customer experience mobile

Sprint Nextel Sprint Disables Carrier IQ Across All Phones.

Travel Security Update - North America

The company, Carrier IQ Inc, was in the middle of a privacy furor this week after an Android app developer posted a video purporting to show its software logging every key press, as well as the content of text messages and search engine queries.

Software firm Carrier IQ denies logging smartphone users' keystrokes, SMS

Global Banking News-19 February 2009-NEC and Carrier IQ Announce Global Partnership; Integration of NEC Device Management andCarrier IQ Mobile Service Intelligence Solutions(C)2009 ENPublishing - http://www.

NEC and Carrier IQ Announce Global Partnership; Integration of NEC Device Management andCarrier IQ Mobile Service Intelligence Solutions

Carrier iQ, a pioneer in mobile intelligence, today announced the worldwide availability of its iQ Care[TM] device-side care solution designed to reduce customer care costs, increase subscriber satisfaction, and reduce churn.

Carrier iQ Reinvents Customer Care with iQ Care[TM]

24, 2014 /PRNewswire/ -- MOBILE WORLD CONGRESS -- Carrier iQ, a pioneer in mobile intelligence, today announced new machine learning algorithms designed to enable the future of customer care.

Carrier iQ Announces Breakthrough Machine-Learning Algorithms for Next-Generation Customer Care

It also appeared to 'log' location data, and transmit all of this to Carrier IQ.

'Secret' software logging Smartphone users' keystrokes, SMS revealed

Bergeret joins Carrier IQ having founded and grown two successful start-ups - Realeyes3D and Qipit - that benefited from his significant experience managing company operations globally, and his proven ability to identify the fastest paths to market.

Carrier IQ Expands Leadership Team, Appoints Ben Bergeret as VP and GM of Devices

20, 2014 /PRNewswire/ -- Carrier iQ, a pioneer in mobile intelligence, today announced the worldwide availability of iQ xPlore SmartStart(TM).

Carrier iQ Brings Low-Cost Big Data Analytics to the Global Telecommunications Market