collaborative browsing

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collaborative browsing

Synchronizing browser access to the same sites. As one user browses the Web, the other users trail along automatically and link to and view the same pages from their own Web browsers. For example, call center agents might use collaborative browsing to help customers navigate the company website. Also known as "co-browsing," it is typically accomplished with a browser plug-in. See collaborative CRM.
References in periodicals archive ?
The software we use also enables co-browsing of the Web and the sharing of PowerPoint presentations, and a new iVocalize module allows something like true application sharing.
VoxyPAD is a communication app that makes it possible for users to do co-browsing and co-annotation on images, webpages, and documents simultaneously in real time during a voice or video call.
Callback, co-browsing, chat, and email can increase page views and conversion rates on a business's website, and should be tied in with any analytics or marketing automation tools being used.
Technologies such as live chat, click-to-call, collaborative browsing (co-browsing) software and many others are making it easy to place the consumer at the center of operations--allowing them to become more engaged in the resolution process and happier with the outcome.
KANA Customer IQ can be combined with KANA solutions for email management, chat and Web page co-browsing providing a true multichannel customer experience.
Organizations with Avaya technology-based contact centers can also take advantage of Avaya Breeze Snap-ins to add differentiating service enhancements, such as webRTC and co-browsing.
This global program provides Microsoft partners with comprehensive tools and support to address strong interest among businesses for live chat, co-browsing and other personalized customer assistance solutions from within the Dynamics 365 platform.
Customer service applications provider KANA (Nasdaq: KANA) has announced the immediate availability of its KANA Response Live, a module for web collaboration, online chat and co-browsing.
EB: Unlike push technology, where agents typically refer clients to self-service information in order to generate cost savings, co-browsing and form-sharing tend to be more labor-intensive technologies that have to be cost-justified relative to the added economic benefit derived from their deployment.
Through these co-browsing features, the librarian can much better visualize the user's problem and can demonstrate solutions more easily.
DAK customer advisors will be able to communicate with insurance customers in chat sessions, as well as offer assistance on the DAK homepage (co-browsing).
Pega Customer Service engages customers while building context as they transition across communication channels and devices, unifying social media, mobile apps, live chat, co-browsing, phone calls, and in-person service.