collaborative browsing

(redirected from Cobrowsing)
Also found in: Wikipedia.

collaborative browsing

Synchronizing browser access to the same sites. As one user browses the Web, the other users trail along automatically and link to and view the same pages from their own Web browsers. For example, call center agents might use collaborative browsing to help customers navigate the company website. Also known as "co-browsing," it is typically accomplished with a browser plug-in. See collaborative CRM.
Copyright © 1981-2019 by The Computer Language Company Inc. All Rights reserved. THIS DEFINITION IS FOR PERSONAL USE ONLY. All other reproduction is strictly prohibited without permission from the publisher.
References in periodicals archive ?
The first of these was the October purchase of 1Click.io, a video chat and cobrowsing platform.
eGain[R] Multibrowse[TM] enables high-value step-by-step guidance through cobrowsing. The customer and agent browse web pages and fill forms together.
And last, virtual reference assistance could include voice over IP, video or cobrowsing using programs such as Skype and Windows Live Messenger, both available as an application for most smartphones.
Real time cobrowsing ie where the librarian is looking at something on the internet that the teen can see at the same time, has not been done yet on Eye4You Alliance.
eGain Service 7, the company's software suite, includes integrated, best-in-class applications for Web self-service, e-mail management, knowledge management, live Web collaboration through chat and cobrowsing, automation of fax and paper-based service interactions, case management and service fulfillment.
* Cobrowsing: This feature allows the librarian and the customer to surf the Web together.
The request is routed to a dedicated agent at Cerida, who can speak with the prospect on the phone or chat in real time, while simultaneously cobrowsing the Internet."
For instance, a busy working mom's journey map for buying an insurance plan may involve blogs, social referrals, company website, FAQs, cobrowsing, even video chat and Facebook!
“Easy-to-use, secure cobrowsing capability turns an ordinary phone or chat interaction into a rich multimedia experience for customers,” said Ashu Roy, eGain CEO.