complaint

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complaint

English law a statement by which a civil proceeding in a magistrates' court is commenced

Complaint

 

in the USSR, the communication of a citizen (or a group of citizens) to a state or public organization in connection with the violation of a right or interest protected by law or in connection with the violation of the rights of a labor collective. According to the disciplinary code of the armed forces of the USSR, a complaint is a personal petition of a member of the armed forces in connection with the violation of his rights. At the same time, a complaint is one of the means of eliminating violations of legislation and a basis for raising the question of the responsibility of persons who have permitted these violations, bureaucratism, or red tape.

Soviet legislation on the procedure for action in a complaint or other communications submitted by citizens to state or social agencies calls for a timely and careful examination of each complaint and a proper resolution for it.

The Decree of the Presidium of the Supreme Soviet of the USSR of Apr. 12, 1968, On the Procedure for Examining the Proposals, Petitions, and Complaints of Citizens, sets forth the basic regulations for the examination and resolution of complaints. As a rule, a complaint is submitted to the agency or to the official directly supervising the agency (or the official) being the object of the complaint. In instances provided for by law, a complaint may be submitted to the people’s court, for example, a complaint in connection with the unlawful imposition of a fine. It is absolutely forbidden to forward complaints of citizens for consideration to the officials whose actions are appealed. The law requires that in resolving a complaint all necessary measures be taken to consider it in its essence, to assemble all documents and other materials, and to take a well-founded decision and ensure its timely and proper execution. The person who has made the declaration is informed of the decision taken, and, in the event of the dismissal of the complaint, he is notified of the reasons for the refusal.

The law provides for a time limit of up to one month for the consideration of a complaint. The complaints that do not require additional study or verification must be considered without delay or in any case not more than 15 days from the day the complaint is submitted to the competent agency. A shorter time limit is established for the consideration of complaints of members of the armed forces and their families.

Disciplinary responsibility of officials has been established in the event of violations of the procedure provided for by law for the consideration of complaints made by citizens. In instances when considerable damage has been done to state or social interests, when citizens’ rights have been infringed upon, or when the citizen who lodged the complaint has been persecuted, a criminal proceeding may be instituted against officials guilty of these acts.

N. G. SALISHCHEVA

References in periodicals archive ?
KARACHI -- The complaint cell established at the CM House received 898 complaints against different departments and agencies of utility services during the first two months of 2018 and resolved 822 while 67 complaints are in process.
KARACHI -- The compliant cell established at the Sindh Chief Minister House received 898 complaints against different departments and agencies of utility services during the first two months of the current year and resolved 822 while 67 complaints are in process.
KARACHI -- The compliant cell established at the CM House, 919 has received 898 complaints against different departments and agencies of utility services during the first two months of 2018 and resolved 822 while 67 complaints are in process, says a handout here Thursday.
Similarly, 99 complaints were received against KWSB, of them 80 were resolved, 68 against PTCL and 61 resolved, 38 against SSGC and 30 resolved, 40 against KMC and 36 resolved and 68 against police and 61 were resolved.
ISLAMABAD:Pakistan Telecommunication Authority (PTA) has not complied the data of complaints for the month of November, while PTCL leads the Consumer complaint chart with 1,267 complaints received during October, JAZZ (Mobilink+Warid) stands at the second position as a telecom operator with 948 complaints lodged in October.
The same situation can be said of the two impeachment complaints against Robredo.
The bureau also announced it was adding complaints about credit reporting and money transfers to the database.
TWENTY-EIGHT hospitals have had complaints of neglect lodged against them in the wake of the Stafford Hospital scandal.
4 million complaints were made to Lloyds Banking Group during 2012 about payment protection insurance (PPI), figures released yesterday showed.
The clear policy and procedures for handling complaints must be defined by the organization.
Between Complaint Stopper's high volume of internet posts and proprietary software, this pushes back the complaints on the search engines so the complaints will no longer be found.
MORE than half of complaints made to financial services firms in the past two years were about banking and loan products, according to new figures.

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