Access ramps have been re-graded and improvements to lighting, CCTV, customer information systems
, ticket machines and validators, seating and waiting shelters were all delivered to further improve the passenger experience at the station.
TMG provides IT planning, selection and implementation support for customer information systems
(CIS), automated dispatch and mobile data, work management, advanced metering infrastructure (AMI) and meter data management (MDM).
Sungard K-12 Education wanted to streamline its customer service operations and provide agents with a consolidated view of all structured and unstructured customer information systems
, including social communities.
In Turkey, DISCO managers focused on the operations of commercial, financial, and customer information systems
, while in South Africa, they learned about engineering, planning and operations management.
Research topics include smart grid data analytics, customer information systems
, distribution management systems, cyber security, meter data management and managed services.
Information Builders' iWay adapters provide out-of-the-box integration capabilities to several common enterprise applications such as meter data management, customer information systems
, and customer care and billing (includes Oracle, SAP), while WebFOCUS allows for powerful ad hoc, predictive analytics and business intelligence."
The contract, which lasts for five years, will see Telent supporting all SISS assets across the network, including Public Help Points (PHPs), CCTV cameras, PA speakers, Customer Information Systems
(CIS) and clocks.
These include customer information systems
at Morpeth and Cramlington stations, level access at Morpeth, extended opening hours for Morpeth's ticket office and, of course, full re-opening of the Ashington Blyth and Tyne line to Ashington and Woodhorn.
"We recognise that information is important for customers and we are working with West Yorkshire Passenger Transport Executive to invest heavily in improving the customer information systems
along this route.
The works will include: Bidston: Customer information systems
at the station entrance, waiting area, booking hall and on platforms; fully accessible toilet and more seating.
"We have already upgraded the customer information systems
at many of our stations in the West Midlands and we are grateful to Worcestershire County Council and the DfT for providing the funding for these two additional installations."