Customer Interaction Software


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Customer Interaction Software

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is a provider of integrated, enterprise online community and customer interaction software. The Akonix solution helps businesses increase customer lifetime value, reduce costs, and gain business intelligence to help them develop better products and services.
Sunnyvale, CA, December 15, 2011 --(PR.com)-- eGain (NASDAQ: EGAN), the leading provider of cloud and on-site customer interaction software, today announced the general availability of eGain[R] 10 for Cisco Unified Contact Center Express (Unified CCX) 8.5.
Britannia Hotels, a privately owned hotel chain in the UK, has implemented E-mail Management technology from Eptica, a European provider of multi-channel customer interaction software, to automatically convert fax hotel bookings into inbound e-mails for faster processing.
Obsidian seems relentless in its bid to acquire the Minneapolis, Minnesota-based customer interaction software firm.
To improve the customer experience as well as increase job satisfaction and retention among agents, organizations are implementing customer interaction software, supplemented by a dynamic learning environment, to help align people, processes and technology for increased performance and profitability.
Sunnyvale, CA, December 10, 2011 --(PR.com)-- eGain (NASDAQ: EGAN), the leading provider of cloud and on-site customer interaction software, today announced the launch of eGain Deutschland.
Customer interaction software really flourished in the latter part of the nineties but the eighties was the time when this category of software was invented.
Customer interaction software provider Unipower Solutions Europe has completed the acquisition of m-box Ltd, a supply chain integration and order management software supplier.
Last year it acquired two AS/400 customer interaction software houses, Marketing Information Systems Inc for sales automation, and Telemar Software International LLC for sales, marketing and customer service software, to strengthen the AS/400 side of its business.
eGain (NASDAQ: EGAN) is the leading provider of cloud and on-premise customer interaction software for sales and service.

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