outsourcing

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Related to Customer Service Outsourcing: Call Centers

outsourcing

(business)
Paying another company to provide services which a company might otherwise have employed its own staff to perform, e.g. software development.
This article is provided by FOLDOC - Free Online Dictionary of Computing (foldoc.org)

outsourcing

(1) Contracting with outside consultants, software houses or service bureaus to perform systems analysis, programming and datacenter operations. Contrast with insourcing. See netsourcing, ASP, SSP and facilities management.

(2) Contracting with organizations outside your country for work that could otherwise be done by employees within your company. Contrast with insourcing.
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References in periodicals archive ?
In turn, CrysTelCall CEO, Ramez Kalis, commented, "As a leader in contact center and customer service outsourcing, CrysTelCall is proud to partner with Airport International Group to provide QAIA and its travelers with superior around-the-clock customer service support." //Petra// AF, MS
For those businesses that either can't or don't want to staff their own customer service organizations or contact centers centers, or for those that need seasonal or project-specific staffing, there is a broad spectrum of business process and customer service outsourcing firms.
Customer service outsourcing firm C3/CustomerContactChannels said it has opened a new customer contact center in Guatemala City, Guatemala to serve its client base.

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