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The trends discussed here point to a growing acceptance of the customer service outsourcing model.
With a customer service outsourcing company, that's their primary business, so what would be a back-office worker for one of us becomes a front-line worker for the outsourcing company.
AT&T not only won a Baldrige Award for its customer service outsourcing business, American Transtech, but also is building part of its three-pronged future around the trend.
To accommodate the new business, OnBrand24 has hired 15 additional customer service outsourcing and B2B lead generation specialists.
Tenders are invited for Automated metering infrastructure (AMI), customer information system (CIS) and customer service outsourcing (CSO).

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