E-CRM Web service attributes as determinants of customer satisfaction with retail Web sites.
Electronic Customer Relationship Management (
E-CRM)
Bader and the STC top management had scheduled a meeting the next morning with the company staff to discuss the updated
e-CRM system, particularly how to use it to accumulate and analyze customer-focused information and its effect on overall customer satisfaction.
Internet technologies affect customer behaviour and they help to create the concept of
e-CRM. Mainly when use of e-commerce tools or electronic channels in CRM (Payne 2005).
E-CRM helps the corporations in improving the efficiency of their interactions with their customers.
TELECOMWORLDWIRE-August 9, 2011-E-SoftSys updates
e-CRM add-on module(C)1994-2011 M2 COMMUNICATIONS http://www.m2.com
WORLDWIDE COMPUTER PRODUCTS NEWS-August 9, 2011-E-SoftSys updates
e-CRM add-on module(C)1995-2011 M2 COMMUNICATIONS http://www.m2.com
Outro facto e que sensivelmente metade destas empresas tambem nunca fazem accoes de Search Engine Marketing, como forma de melhorar a posicao do Website nos motores de busca, accoes com recurso a Sistemas de
e-CRM, que sao sistemas de gestao de relacoes com clientes, e accoes de Marketing Viral, mesmo sendo uma forma de fazer passar a mensagem de marketing de pessoa para pessoa atraves da Internet.
The fully integrated site, www.businessevents.visitwales.com, has been unveiled by Visit Wales as a central part of a new
e-CRM and key account management approach.