eCRM

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eCRM

(Electronic CRM) CRM over the Internet. Most CRM systems have one or more Web-based applications for selling to or supporting the customer, so the terms eCRM and CRM are used interchangeably. See CRM.
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E-CRM Web service attributes as determinants of customer satisfaction with retail Web sites.
What signifies success in e-CRM? Marketing Intelligence & Planning, 27(2), 246-267.
Bader and the STC top management had scheduled a meeting the next morning with the company staff to discuss the updated e-CRM system, particularly how to use it to accumulate and analyze customer-focused information and its effect on overall customer satisfaction.
Internet technologies affect customer behaviour and they help to create the concept of e-CRM. Mainly when use of e-commerce tools or electronic channels in CRM (Payne 2005).
Detecting success factors of electronic customer relationship management (e-CRM) system to establish an appropriate model in police call centre of Iran.
E-CRM helps the corporations in improving the efficiency of their interactions with their customers.
Harrigan (2009) focou as actividades de e-CRM das empresas na Irlanda, e Lundahl, Vegholm e Silver (2009) analisaram os fatores funcionais e tecnicos considerados determinantes para a satisfacao do cliente de um banco PME na Suecia.
TELECOMWORLDWIRE-August 9, 2011-E-SoftSys updates e-CRM add-on module(C)1994-2011 M2 COMMUNICATIONS http://www.m2.com
WORLDWIDE COMPUTER PRODUCTS NEWS-August 9, 2011-E-SoftSys updates e-CRM add-on module(C)1995-2011 M2 COMMUNICATIONS http://www.m2.com
Outro facto e que sensivelmente metade destas empresas tambem nunca fazem accoes de Search Engine Marketing, como forma de melhorar a posicao do Website nos motores de busca, accoes com recurso a Sistemas de e-CRM, que sao sistemas de gestao de relacoes com clientes, e accoes de Marketing Viral, mesmo sendo uma forma de fazer passar a mensagem de marketing de pessoa para pessoa atraves da Internet.
The fully integrated site, www.businessevents.visitwales.com, has been unveiled by Visit Wales as a central part of a new e-CRM and key account management approach.