e-mail response management

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e-mail response management

A set of applications for managing large amounts of e-mail from customers and prospects. Such systems distribute the messages to appropriate users and agents and keep track of their responses to ensure requests are answered. They also provide detailed metrics of message volume and response times.
References in periodicals archive ?
In preparation for the advent of the EDMS/ERMS, OCC created a customized mapping table that links document profiles to the ERMS in the background.
Simplifying file plans meant that the choices and decisions to be made in the ERMS were reduced.
EDMS Standards: Standards for electronic document management systems (EDMS) are less formalized than ERMS standards.
From the beginning, the committee's larger ambition was to create functional requirements for the integration of ERMS with the full range of applications that make up enterprise content management (ECM).
Register the mail message and its its attachments as a new record in ERMS
Link the mail message and its attachments to an existing record in ERMS
a product development guide that highlights required functionality for ERMS suppliers and developers
Anyone interested in the nuts and bolts of specifying or evaluating ERMS should read MoReq.
We are extremely pleased to receive a "Strong Positive" rating in Gartner's ERMS MarketScope," said Michael Brochu, president and CEO of Primus.
For the 1H04 MarketScope, each ERMS vendor was assessed based on the following criteria:(3)
The open interface design gives ERMS for SAP flexibility to function in two distinct modes.
ERMS for SAP is currently available for mySAP CRM 3.