According to Cnet, Microsoft had removed the graphical interface to the Windows Experience Index
from Windows 8.1 bur users can search for its through command prompt by typing 'winsat preop' that will run the benchmark and store results on the PC as XML files.
Forrester recently used its Customer Experience Index
(CX Index) and modeled the revenue impact of improving CX, asking these three questions: (1) What is a customer's loyalty (retention, enrichment, and advocacy) worth in revenue dollars; (2) is there a relationship between CX quality and loyalty-based revenue; and (3) how does the relationship between CX and revenue potential differ by industry?
Three-star hotels saw their Guest Experience Index
(GEI) score increase by 2 points, from 70 the previous year, 4-star hotels remained the same at 76, 5-star hotels increased by 1 to 83, and hotel apartments remained the same at 75.
Women in war-torn Iraq, for example, have the highest Negative Experience Index
scores of all women in the world.
26 September 2014 -- Canadian financial services firm Toronto Dominion's (TSX: TD) (NYSE: TD) US-based TD Bank unit has released its second annual TD Bank Checking Experience Index
which found that the banking experience of Americans has improved year over year.
The resort also plays close attention to guest satisfaction scores, with the resort team achieving a nearly perfect score on the guest experience index
and a high number of repeat guests.
The Forrester 2013 Customer Experience Index
report shows that 61 percent of companies are rated OK, poor, or very poor by their customers, which is only a slight improvement of 2 percent compared to 2012.
The company took the top spot in the JD Power and Associates 2011 Insurance Shopping Study purchase experience index
. This is the highest ranking that the company has received in any JD Power and Associates study.
Federal Customer Experience Index
earned an average score of 58--which qualifies as poor and falls well below the private-sector average of 70.
The report also cites the guest experience index
(GEI) data for June 2016.