The survey findings provided the underlying input for the Customer Experience Index
improving its overall customer experience index
score every year since the research was first undertaken in 2008
About the Research The ForeSee Experience Index
uses the ForeSee CXA(SM) methodology to measure satisfaction with the customer experience on the top 10 UK mobile sites and apps, as ranked by Internet Retailer's 2014 Top 500 Mobile List.
Four of the top five countries with the highest Negative Experience Index
scores are located in the Middle East.
the innovator of Solid State Drive (SSD) Processors that drive ubiquitous deployment of volume flash memory into primary and I/O intensive data storage applications, today announced that single SSDs based on the SF-2000 SSD Processor and advanced 25nm multi-level cell (MLC) flash memory achieve the highest possible Microsoft Windows Experience Index
(WEI) score of 7.
DBS Bank Leads in Customer Experience Index
Score in Singapore
com offers the strongest Overall Customer Experience, placing first in all three indices that the Overall Customer Experience Index
is comprised of: Brand Impact, Conversion Impact and Customer Satisfaction.
Among 138 global populations Gallup surveyed in 2013, Iraqis scored highest on the Negative Experience Index
, indicating they are most likely to report feeling a range of negative emotions.
According to the latest findings from Forrester Research's European Customer Experience Index
(CXi), the majority of online consumers are underwhelmed by the customer experience provided by leading brands.
The Customer Experience Index
was calculated based on consumer responses about how well each company meets their needs, and how easy and enjoyable it is to do business with them.
For example, based on insights from CEM, operators can view low satisfaction scores displayed on a dashboard by the Nokia Siemens Networks Customer Experience Index
The company took the top spot in the JD Power and Associates 2011 Insurance Shopping Study purchase experience index