front office application


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Related to front office application: Back office application, Front and back office application

front office application

Software that faces the customer directly. It provides functionality and data necessary to take orders, configure complex products and provide effective service and support to customers. It includes customer relationship management (CRM), sales force automation, customer support and field service. Contrast with back office application.
References in periodicals archive ?
Under the initiative, JD Edwards said it will introduce 60 new front office applications by the end of the year, aimed at providing a user-friendly, customized interface to back office functionality.
Having missed the first boom of enterprise applications which came with ERP, IBM now wants to ride the coat tails of the hottest and fastest growing new breed of front office applications, it argues.
Last month, leading database vendor Oracle Corp unveiled the third version of its front office application suite.
"In the digital age of insurance, agencies, insurers and MGAs are placing greater focus on front office applications to more effectively automate the selling and marketing processes to both prospects and customers," said Reid French, chief executive officer, Applied Systems.
Beacon licenses its developer platform, infrastructure services, and front office applications to institutional clients.
Our integrated architecture with a broad array of Risk, Finance, Compliance and Front Office applications continue to help banks manage their Risk, deploy Capital more efficiently, reduce operating costs and improve overall profitability.
IT risk, compliance and audit, Front Office Applications candidates, Network Engineers, System Engineers and Architects;
According to the Mo'men Group, the Oracle solution has provided the Group with a holistic overview where the Enterprise Resource Planning (ERP) system will be integrated at the first phase within the subsidiaries and then the group to achieve consolidation, integration with front office applications.
The bank also selected TEMENOS ARC (ARC) Internet Banking and Mobile modules from the company' suite of front office applications. These will be implemented alongside T24 to extend the single customer view across the front and back office, enabling the bank to improve Internet and mobile channels for a more personalised service.
The Alcatel switches enable wire-speed delivery of guest services such as IP telephony, wireless LAN, and high-speed Internet access, along with back office systems and front office applications. Hotel Commonwealth uses the Alcatel OmniVista network management platform to manage bandwidth and traffic prioritization, which is essential for the performance of real-time applications like IP telephony.
Front office applications such as retail point-of-sale, web serving, funds transfers, online banking, airline reservations, and others, drive a host of back office application transactions.