ISO 9000


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Related to ISO 9000: ISO 14000

ISO 9000

A set of international standards for both quality management and quality assurance that has been adopted by over 90 countries worldwide. The ISO 9000 standards apply to all types of organisations, large and small, and in many industries.

The standards require: standard language for documenting quality processes; system to manage evidence that these practices are instituted throughout an organisation; and third-party auditing to review, certify, and maintain certification of organisations. The ISO 9000 series classifies products into generic product categories: hardware, software, processed materials, and services.

Documentation is at the core of ISO 9000 conformance. In fact, the standards have been paraphrased as:

"Say what you do. Do what you say. Write it down."

In Britain it is associated with BS5750 which may become obsolete.

["The ISO 9000 Guide," c. 1993 Interleaf, Inc].

ISO 9000

A family of standards and guidelines for quality in the manufacturing and service industries. ISO 9000 defines the criteria for what should be measured. ISO 9001 covers design and development. ISO 9002 covers production, installation and service, and ISO 9003 covers final testing and inspection. ISO 9000 certification does not guarantee product quality. It ensures that the processes that develop the product are documented and performed in a quality manner.

First Popular in Europe
Initially popular in Europe, ISO 9000 certification began to increase in the U.S. in the early 1990s. Certification requires exacting documentation and demonstrations in practice over time. The process, which can take up to a year, involves two major players in addition to the company being certified. A consultant provides (and may help implement) a plan for documenting the company's ISO system. Once documented, a registrar interviews the company's management and line staff to make sure that the new system, as documented, has been effectively implemented. Only a few dozen companies worldwide are authorized to conduct such audits for the issuance of ISO 9000 certificates. See ISO 9000-3 and ISO.
References in periodicals archive ?
But without ISO 9000, a few senior officials are able to manipulate both the budget and the people for their own selfish ends.
Many companies may already have elements of the ISO 9000 system in place, but they don't know it.
ISO 9000 actually comprises several standards, which were simplified in December 2000.
Manufacturers whose ISO 9000 deductions faced challenges from IRS auditors successfully argued that at least some of the training costs associated with certification were period costs and should be deductible.
ISO 9000 certification is being re-evaluated, and management has important choices to make.
Despite the world-wide popularity of ISO 9000, Bannock (1991) concluded that there was "no rush for small firms to register" with ISO 9000 since early criticism of the standard drew attention to the complex quality management procedures, which were thought to be inappropriate to the needs of small-scale operations.
ISO 9000 is most prevalent in Western Europe where it has its roots.
Rearranging and revising clauses to make ISO 9000 consistent with ISO 9004.
Buttle (1994) defines ISO 9000 as a series of quality assurance standards which set out requirements and recommendations for the design, and assessment of management systems as follows:
We believe most companies should open up a moderate project on ISO 9000 but not give implementation any more time or money than is clearly justified.
Most notably under-represented were compounding plants, which have been leaders in obtaining ISO 9000 registration.