Information Technology Infrastructure Library

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Information Technology Infrastructure Library

(ITIL) A method of organising the system and network management departments of large organisations. ITIL defines the (work) processes involved and the interfaces between them.

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Using a Software as a Service model, the company will apply ITIL (IT Infrastructure Library) methodology to deliver generic processes and use enterprise class service management products to scale and support the entire ITIL operational process set.

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IT Governance Institute
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