Among H-Care's many customers are Telecom Italia, the Italian betting agency Lottomatica, and Fiat Group Automobiles--for which the company recently deployed its advanced IVVR solution.
Fiat customers using H-Care's IVVR product--featuring an avatar named "Chiara"--can access an online car configuration program to design a personalized car and book a test drive.
In the case of CSDVRS, "where video interpreters facilitate telephone communication between hearing people and hearing-impaired people using sign language, IVVR
enables the kinds of greetings and caller options that most call centers provide with IVR for hearing callers."
We believe Avaya's IVVR
is the best voice portal based on these extended capabilities.
Pricing: CosmoCall Universe's on-premises IVVR
option is $4,500 per port, third-party service providers usually charge either by minutes of use, or by a monthly per-port amount.
"There are some interesting things you can do in a contact center now, like pushing a video to a potential customer to let them see how a product works," says Rob Marchand, senior director of product management at Genesys Telecommunications Laboratories, which has included IVVR
capabilities into the latest release of its VoiceGenie IVR solution.
Its new video capabilities enable developers to create a variety of video applications including video messaging, video call-recording and interactive voice and video response (IVVR
The CCU platform unifies all communication channels, including telephone, video phone, e-mail, voice mail and Web chat/voice/video/collaboration, and also unifies the contact center functions of automatic call distribution (ACD), interactive voice and video response (IVVR
), computer-telephony integration (CTI), recording and quality monitoring, interaction history, and administration and reporting.