Measuring Agent

Measuring Agent

 

any one of the technical devices that have standardized metrological properties and are used to carry out the experimental part of measuring work. Measuring agents include measures, measuring instruments, measuring transducers, and installations and systems made up of these components. They are calibrated in the units in which the measured quantity is to be expressed. Their operating principles vary widely because of the great diversity in the values to be measured. They may be based on, for example, mechanical, electrical, electronic, magnetic, optical, thermal, and chemical phenomena and on combinations of these phenomena. Many types of measuring agents are grouped according to the class of precision. Semiautomatic and automatic measuring agents are coming into wider use because they accelerate the measuring work and require less labor. In addition to taking measurements, measuring agents are also widely used for control, signalization, and regulation, for monitoring production processes, and for collecting various types of information for processing by computers.

REFERENCE

Burdun, G. D., and B. N. Markov. Osnovv metrologii. Moscow, 1972.

K. P. SHIROKOV

References in periodicals archive ?
Green Mountain Coffee, which Isham says spends a lot of time building agent scorecards and measuring agent performance, can use the Calabrio dashboard to review call center performance from the agent level, the team level, and based on various parameters.
Easy, personalized & smart Calabrio helps green mountain coffee better manage, analyze its contact centers
Of these, the company is projecting a four-year retention rate--the industry standard for measuring agent longevity--in "the mid-twenties," well above the industry average, which in recent years has hovered in the low to mid-teens.
It's prime time for part-time
As one decision maker at National Pen noted, "In my experience, email and chat are more difficult to deploy than inbound/outbound voice channels, given the complexity of measuring agent performance, forecasting and staffing, and getting a handle on KPIs.
The value of blending eServices and the contact center
However, Dublin-based Performix may face increased competition from call centre and CRM software companies such as Genesys and Nortel's Clarify division as they realise the value of measuring agent performance and increase their focus on that area.
Performix pulls people into call centre equation
In late 2006 it decided to implement a workforce management (WFM) solution blended with a performance management enhancement package that would provide coaching forms, dashboards and out-of-the-box key performance indicators (KPIs) measuring agent and team performance.
Smooth sailing with Aspect's PerformanceEdge
Freedom Quality Guard offers a web-based, stand-alone quality assurance tool for measuring agent or dispatcher performance and improving the quality of customer service.
Dictaphone Corporation Launches New Suite of Applications, Bringing Enhanced Technologies to the Freedom Recording Platform
Contact centers can reduce operating costs by increasing efficiency, consolidating and analyzing integrated data from multiple sites, channels and platforms, improving goal setting by measuring agent performance and schedule adherence across an entire contact center operation, and reducing installation costs and resources required to develop and support in house cross-platform reporting and performance management application tools," said Aspect's Kelly.
Top 5 advantages of performance management in the contact center
Synchrony does an excellent job of measuring agent productivity by calculating the amount of time the agent spends on any particular activity.
Synchrony
Encyclopedia browser ?
Full browser ?