The CMA upheld, in part, one ground which sought to challenge the adjustment that Ofgem
made to the up-front rewards and penalties for DNOs in its Information Quality Incentive scheme.
found npower wanted PS1,364 up front in one case and E.
It is positive that the Ofgem
penalty will go towards helping people who are struggling to heat and light their homes.
Earlier this year Ofgem
opened an investigation into Npower's "prolonged customer service failings", the first under its new standards of conduct which state that suppliers must treat consumers fairly.
was formed in 2000 - when average bills were PS450 - energy prices have risen by nearly 200 per cent.
blames the risk on coal-fired power stations being closed sooner than expected and EU environmental legislation.
added that the fine would have been higher had the company not admitted the breaches of regulations and taken action to improve its complaints procedures.
It's about time Ofgem
actually did more than expose and started forcing them to keep profits within margins that are acceptable and reasonable.
5 million by Ofgem
after failing to deal with complaints correctly.
WPD was one of only two efficient companies identified by Ofgem
to be allocated its requested costs as opposed to an overall average reduction of 8 percent across all companies.
FIVE of the "big six" energy suppliers have been accused of overcharging customers using pre-pay meters - despite new Ofgem
rules Scottish Power, British Gas, Npower, Scottish & Southern and E.
AaEnergy regulator Ofgem
said Friday the investment would be needed to pay for new power plants and other infrastructure.