Once this happens, Ofgem
will publish a statutory consultation and draft license conditions for suppliers this summer.
This follows the success of a similar smaller trial run by Ofgem
last year which resulted in a trebling of switching rates.
has told energy network companies to brace themselves for a tougher regime from 2021 and said investors in these firms must prepare for lower returns.
Earlier this year Ofgem
opened an investigation into Npower's "prolonged customer service failings", the first under its new standards of conduct which state that suppliers must treat consumers fairly.
Sarah Harrison, senior partner in charge of enforcement, commented: "npower customers have suffered service failures for too long, that's why Ofgem
has secured binding commitments from npower to reduce its bill backlog or face curbs on sales, alongside launching a wider investigation under Ofgem
's new Standards of Conduct.
The figures bring the total cost of pay-outs to Ofgem
staff over the past four years to PS2.
say their pay awards are set in accordance with Cabinet guidance.
LONDON, Oct 5 (KUNA) -- Britain risks running out of energy generating capacity in the winter of 2015-16, the energy regulator Ofgem
ENERGY supplier npower has been fined pounds 2 million by regulator Ofgem
for mishandling customer complaints.
The average dual-fuel bill now costs pounds 1,345 and although Ofgem
expects profit margins to drop next year, chief executive Alistair Buchanan said it was not the case that customers could be confident that prices were being set by companies competing in a fully competitive market.
5 million by Ofgem
after failing to deal with complaints correctly.
This step is taken despite initial criticism from the utility that Ofgem
was not allowing companies to earn a high enough rate of return on their investment.