Phonetastic
Phonetastic
(communications)A CTI product from Callware. Phonetastic
employs if-then rules and customer records to tell those
receiving calls who is calling (based on ANI and DNIS) and
to determine how the call should be routed, e.g. to a certain
sales representative or to the general sales department;
receive high-priority treatment; receive a fax-back, etc.