Phonetastic

Phonetastic

(communications)
A CTI product from Callware. Phonetastic employs if-then rules and customer records to tell those receiving calls who is calling (based on ANI and DNIS) and to determine how the call should be routed, e.g. to a certain sales representative or to the general sales department; receive high-priority treatment; receive a fax-back, etc.
References in periodicals archive ?
The message sent by Phonetastic UK reads: "You are a d*** and I am going to kick your head in ya big useless donkey.
com Phonetastic service, which provides unlimited calling throughout the U.
by Symantec Corp (408) 25379600 Phonetastic (617) 482-5333 ComManager (800) 765-6123
x, a 5 user version of NetWare Telephony Services, a 2 user version of CallWare's award-winning call management product, Phonetastic and a 2 user version of CallWare ViewPoint, CallWare's intuitive graphical user interface for voice mail.
Phonetastic is Callware's call management product providing first and/or third party call control.
CallWare, Phonetastic and CallWare ViewPoint are trademarks of CallWare Technologies, Inc.
The Mitel SX-2000 LIGHT PBX `Yes Telephony' certification guarantees the type of stable CTI development environment that CallWare Technologies requires to build robust workgroup applications such as our NetWare and TSAPI-based voice processing systems, CallWare and Phonetastic," said Zig Serafin, Director of Business Development, CallWare Technologies.
State-of-the-Art Call Center Functionality -- CallWare's Phonetastic allows help desks, small-to medium-sized business call centers and other customer support organizations to see more efficient call handling and improved customer service.
The agreement allows Fujitsu to sell and support SoftTalk's Phonetastic for Novell's telephony services applications programmers interface (TSAPI) and Microsoft's telephony applications programmers interface (TAPI).
SoftTalk's Phonetastic provides a comprehensive solution for call management and control.
NOTE TO EDITORS: CallWare, CallWare Technologies, CallWare ViewPoint, and CallWare EX and Phonetastic are trademarks of CallWare Technologies Inc.