predictive dialer

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predictive dialer

An automatic telephone dialing system that dials from a list of numbers and turns the call over to an agent when a human responds. It increases productivity in a call center, because the agents can spend their time talking rather than waiting for calls to go through as well as hanging up on busy signals and answering machines. The couple of seconds of pause you often hear when you answer a call from a telemarketer is the time it takes for the system to determine that you are a live person. See preview dialer and call center.
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The Predictive Dialer is installed on its own Windows computer/server and includes its own SQL database, management reporting, SIP/RTP (VoIP) call/registration functionality, import/export functionality, call recording, call transfer functionality, voice mail/fax machine detection, prompt play, DTMF capture, call list management and also allows clients to integrate their products using the Dialers/Predictive Dialers open SQL database.
Many modern call centers rely on predictive dialers to place calls.
While predictive dialers have been used for years to help promote operational efficiency, more call centers are starting to abandon such technologies to focus on automated voice messaging (AVM).
Additionally, most predictive dialers can capture the bad-number information and ship it to a skip-tracing service for updated phone information.
But the age and quality of accounts collected by agencies was thought to make the use of predictive dialers less applicable to our tasks.
Bartels will provide real-world case studies of how leading companies have reduced costs and dramatically boosted results by replacing or augmenting predictive dialers with personalized, proactive outbound communications.
All numbers dialed using Stratasoft predictive dialers can now be screened against all appropriate DNC databases including cell phones; if a call is placed to a number appearing on a DNC list, the call is instantly blocked.
This enhancement is being made in response to market demands to seamlessly integrate predictive dialers into call center operations.
The webinar aims to educate business owners and virtual sales agents on how to save money by using Virtual Call Centers and Predictive dialers to quickly connect themselves to other businesses.
In order to minimize agent idle time in between calls on an outbound campaign, predictive dialers "predict" when the next agent on a campaign will become available based on average call lengths for agents in the active dialing campaign, and then proactively initiate calls to maximize agent efficiency.
Several developments have put such call centers front and center, including the introduction of predictive dialers.

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