SLA


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SLA

(1) (StereoLithography Apparatus) See 3D printing.

(2) (Service Level Agreement) A contract between the provider and the user that specifies the level of service expected during its term. SLAs are used by vendors and customers as well as internally by IT shops and their end users. They can specify bandwidth availability, response times for routine and ad hoc queries, response time for problem resolution (network down, machine failure, etc.) as well as attitudes and consideration of the technical staff.

SLAs can be very general or extremely detailed, including the steps taken in the event of a failure. For example, if the problem persists after 30 minutes, a supervisor is notified; after one hour, the account rep is contacted, etc.
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References in periodicals archive ?
SYMPA is coordinated by the Institute of Aircraft Design (IFB) of the University of Stuttgart and involves partners across the entire value chain of the SLA technology including material specialists, machine producers and research institutes:
A spokesman for Edinburgh-based SLA said: "Standard Life Aberdeen notes the recent media speculation regarding Martin Gilbert.
The FCA continued: "At the same time, SLA offered its front-line staff large financial incentives to sell annuities, which encouraged them to place their own financial interests ahead of their customers.
The SLA is responsible for reviewing every surplus lines policy filed in the state to ensure compliance with laws and regulations.
As part of the acquisition, Phoenix and SLA will significantly expand and enhance the scope of their existing Strategic Partnership.
Tricia's highlights of her time at the SLA are starting new awards--namely the Inspiration Award, the Information Book Award and the Pupil Library Assistant of the Year Award.
The SLA is the state's legal prosecution with its three authorities.
The SLA would confer the best writer awards in the genres including linguistics, research, novel, poetry, children's literature, translation, biography and travelogue, he added.
Randomly selected Microminipigs (n = 950), born between March 2009 and August 2015, with available body weight and SLA class II haplotype data were included.
Grouping: control group: MC3T3-E1 grown on polished Ti samples; SLA: MC3T3-E1 grown on SLA Ti (400 [micro]m Si[O.sub.2] sandblast + acid etching) samples; SLA + HT: MC3T3-E1 grown on SLA + HT (400 [micro]m Si[O.sub.2] sandblast + acid etching + 4 mol/L NaOH hydrothermal for 4 h) samples.
(OTC: AXLX) has entered into a joint venture with SLA Mobile to enter the growing direct operator billing mobile payments market, the company said.