self-service application

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self-service application

A software application that allows a user to obtain information or complete a business transaction on the computer that has traditionally required the help of a human representative. Voice response systems and websites are widely used for self-service applications. See kiosk.
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Our leading out-of the-box multilingual enterprise content management, eForms and Self Service software, together with our exceptional implementation and service record, ensures accelerated benefits for customers.
Pehong then is a renowned expert and leader in the field of new media and enterprise self service software technologies Prior to founding BroadVision in 1993 he was vice president of multimedia technology at Sybase, responsible for the company's interactive initiatives.