SLA

(redirected from Service Level Agreement)
Also found in: Medical, Acronyms, Wikipedia.

SLA

(1) (StereoLithography Apparatus) See 3D printing.

(2) (Service Level Agreement) A contract between the provider and the user that specifies the level of service expected during its term. SLAs are used by vendors and customers as well as internally by IT shops and their end users. They can specify bandwidth availability, response times for routine and ad hoc queries, response time for problem resolution (network down, machine failure, etc.) as well as attitudes and consideration of the technical staff.

SLAs can be very general or extremely detailed, including the steps taken in the event of a failure. For example, if the problem persists after 30 minutes, a supervisor is notified; after one hour, the account rep is contacted, etc.
References in periodicals archive ?
The Service Level Agreement has been updated in order to reflect the current practice of the Youth Commission in addition to its contribution to the Children and Young People's Plan.
Desgrosseilliers says: The signing of this service level agreement is testament to our expertise and capability in the Asian market.
"We are seeing fast growing demand for service level agreements as many of our large customers, such as financial institutions and governmental agencies, become even more dependent on reliable communications services to achieve strategic goals," said Risi.
The Service Level Agreement is a corporate governance management agreement that has been designed to enhance the governance of the Hospital through an effective relationship between the parties.
All of these parameters are considered when defining a service level agreement (SLA), to which the provider must adhere or the end user can impose penalties.
XchangePoint has provided a Service Level Agreement that guarantees 99.97% availability, a key factor in Nominet UK's decision to award the contract, according to the company.
New solutions announced recently include the NearStore product family that provides rapid recovery and backup consolidation at industry leading prices per megabyte for enterprises, as well as a new service level agreement that guarantees 99.99% uptime from NetApp filers.
Tenders are invited for Andium Homes - Play Area Inspections - Service Level Agreement
Shasta Out-of-the-Box Services drives improved service management, performance monitoring, billing integration, and service level agreement administration through an integrated accounting solution from XACCT Technologies.
This interim court order states that the Department must remain with the status quo, meaning it should continue with the previous service providers who dont have any service level agreement with the Department as the previous agreement ended on 30 June 2017.
The key performance indicators (KPI) reportedly allow operators to measure and test network Quality of Service (QoS) and Service Level Agreement (SLA) delivery in the field and lab environments.
Control: Control centers on your visibility of service performance and trend analysis, as well as the service provider's assurance to deliver services against a Service Level Agreement (SLA).

Full browser ?