Siebel software


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Siebel software

A family of Web-based customer relationship management (CRM) applications from Siebel Systems, Inc., San Mateo, CA (www.siebel.com). A complete range of products for sales, marketing and customer service are provided. For example, Siebel Sales is the sales force automation module for one user, which is available free at the Siebel website. Siebel Business Analytics is the commercial version which provides global sharing of information. Siebel Systems was founded in 1993 by Tom Siebel and Pat House. In 2005, Siebel was acquired by Oracle.
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RightNow Technologies Inc., a provider of e-service solutions, is offering Siebel software users a fixed-scope integration solution for adding multichannel e-service capabilities to their current enterprise CRM systems.
It believes that the simplicity, usability, low cost and rapid start-up facilities offered via the hosted model will make it feasible for ad hoc users, enabling existing customers to extend the use of Siebel software to more and different types of users.