TQM


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TQM

(systems engineering)
McGraw-Hill Dictionary of Scientific & Technical Terms, 6E, Copyright © 2003 by The McGraw-Hill Companies, Inc.

TQM

(Total Quality Management) An organizational undertaking to improve the quality of manufacturing and service. It focuses on obtaining continuous feedback for making improvements and refining existing processes over the long term. See ISO 9000.
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References in periodicals archive ?
According to Saylor (1996), the focus on customer is one of the key elements of TQM as customers allow an organization to exist.
Last year, I have published my first book, "Role Of Organisational Culture In TQM Success" in addition to developing online tools -- available on my website -- for practical application of my research findings.
Figure 1 illustrates the reality TQM implementation in IDMW according to an SPSS analysis of the questionnaire results.
In a TQM framework, all members of an organization participate in improving processes, products, services and the culture in which they work [4].
"Beyond Process: TQM Content and Firm Performance." Academy of Management Review 21 (1): 173-202.
Oakland defines TQM as "an approach to improving the effectiveness and flexibility of business as a whole.
Recently, increased public pressure has motivated government institutions in Jordan to implement TQM as a means of improving service quality, reducing operating expenses, and increasing productivity (Hijazi & Salameh 2014).
Prior researches identified behavioral dimensions of TQM such as Resource focus, leadership, customer focus and human resource focus which are also known as soft concepts of TQM as important determinants of performance (Curkovic et al., 2000; Prajogo & Hong, 2008).
While the linkage of TQM with firm performance has been well established, newer developments have shown that modern firms rely on capabilities and resources that move beyond tools and culture, or rather, that are enabled by the tools and culture first introduced with TQM.
In February 2017, the NEB approved TQM's five-year toll settlement for the period 2017-2021.