According to Saylor (1996), the focus on customer is one of the key elements of TQM
as customers allow an organization to exist.
webinars are held on the first Monday of every month at 9:00 a.m.
Last year, I have published my first book, "Role Of Organisational Culture In TQM
Success" in addition to developing online tools -- available on my website -- for practical application of my research findings.
Figure 1 illustrates the reality TQM
implementation in IDMW according to an SPSS analysis of the questionnaire results.
In a TQM
framework, all members of an organization participate in improving processes, products, services and the culture in which they work .
"Beyond Process: TQM
Content and Firm Performance." Academy of Management Review 21 (1): 173-202.
Oakland defines TQM
as "an approach to improving the effectiveness and flexibility of business as a whole.
between corporate culture and the TQM
Recently, increased public pressure has motivated government institutions in Jordan to implement TQM
as a means of improving service quality, reducing operating expenses, and increasing productivity (Hijazi & Salameh 2014).
Prior researches identified behavioral dimensions of TQM
such as Resource focus, leadership, customer focus and human resource focus which are also known as soft concepts of TQM
as important determinants of performance (Curkovic et al., 2000; Prajogo & Hong, 2008).
While the linkage of TQM
with firm performance has been well established, newer developments have shown that modern firms rely on capabilities and resources that move beyond tools and culture, or rather, that are enabled by the tools and culture first introduced with TQM
In February 2017, the NEB approved TQM
's five-year toll settlement for the period 2017-2021.