call monitoring

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call monitoring

A call center feature that lets managers listen in on agents' calls in order to improve agent performance. Also called "agent monitoring" and "call logging," it can be done in real time with or without the agent's knowledge, or calls can be recorded for later retrieval.
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Through analysis of evidence gathered through telephone tapping and house search in cross-border contexts in the European Union, this volume examines the mutual admissibility of evidence in criminal matters and whether it is feasible to create various types of common EU minimum standards and whether compliance with minimum standards would shape the concept of free movement and mutual recognition of evidence.
it's not a case of telephone tapping," Shinde said in his statement made in the Rajya Sabha on Friday.
It may, of course, be a misunderstanding and confusion, and no telephone tapping was undertaken by the police in this case.
Telephone tapping was noticed in the past three-four months, Hegde said.
All I would say is the police appear to be in enough trouble with the general public regarding the demeanours of telephone tapping and I would expect that whoever is in charge of security at the House of Commons is brought to account.
Around 200 staff have also lost their jobs, even though the vast majority were not working on the paper at the time of the alleged telephone tapping.
The NCP statement, focused mainly on the telephone tapping, said Pagan had already used a document he presented yesterday in the past to accuse Khartoum of monitoring telephone conversations between the SPLM leadership members.
Mr Brown said: "It was a West Country police force saying they were prosecuting an individual for telephone tapping and that I was one of the people who may had his telephone tapped.
The uproar subsided after home minister, P Chidambaram, told the Lok Sabha that telephone tapping or eavesdropping on political leaders was not authorized by the government.
Turkey has become center of video recording and telephone tapping.
On the telephone tapping issue, he said Intelligence agencies should be put under a system of Parliamentary oversight.
I wish to state categorically that no telephone tapping or eavesdropping on political leaders was authorised by the previous UPA government.