Circuit Court of Appeals in Atlanta decided Tuesday that the lawsuit contained a valid claim that the touch-tone
system violates the ADA.
We partnered with SpeechWorks because our customers are demanding scalable communication solutions that will provide them with an advanced speech recognition interface rather than touch-tone
," says mark Flanagan, CEO of Brooktrout Software.
The system can only be activated with validated passwords via a touch-tone
phone or from a remote or local terminal.
But be warned that touch-tone
ordering isn't full-proof either.
For the first time, 800 number callers with rotary telephones will be able to enjoy the same benefits as callers with touch-tone
The traditional self-service industry has reached high levels of saturation in most of its end-user verticals, with minimal prospects for the growth of touch-tone
interactive voice response systems.
It also can accept commands through a touch-tone
telephone; or by situation, which means it can be set up to respond to environmental changes.
Another customer service application would allow callers to use their touch-tone
telephone keypad to request that specific information be sent by facsimile or mail.
Needing to replace its touch-tone
system, AA Credit Union turned to TuVox to provide a high quality branded voice channel that would relieve members of the often frustrating customer service experience offered by traditional touch-tone
With the TuVox speech application, the percentage of calls manually routed by live agents dropped from 42 percent with touch-tone
to 27 percent.
national distributor of copiers, digital duplicators, fax machines and other office products, is getting almost instant survey results from an innovative MCI (NASDAQ: MCIC) 800 service enhanced product that is transforming the touch-tone
phones of its customers into practical research instruments.
AVST's solutions enable direct access to an enterprise's communications infrastructure including voice mail, e-mail and fax messaging from any voice or data device via a touch-tone
, GUI or speech interface.