Web callback

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Web callback

The initiation of a call to a call center from a Web page. The user clicks a button on the page, and the response can be processed in several ways: (1) it can link the customer to a form that is filled out to schedule a callback, (2) it can generate an Internet telephony connection between the customer and call center, or (3) it can use a cookie and previously collected data to create an outbound call from the center to the person's phone, offering the customer the option of editing the information before the call is made. See Web-enabled call center. See also callback.

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References in periodicals archive ?

A close cousin of Web chat is Web callback. For customers wanting to speak to an agent by phone, this enables them to submit callback information for a near real-rime response.

Turning your call center into a contact center: the latest Web-enabling techniques. (E-CRM)

Some of the specific features include browser sharing, forms collaboration, screen capture and Web callback technologies.

E-commerce products and services roundup. (Product and Services Selection Guide)

Rockwell is a name that has been associated with call centers going back to 1973, when it developed the first ACD, and it has been working on innovations ever since, such as the first implementation of CTI in 1983, the first direct digital connection for a client in 1985, the introduction of Web callback services in 1995 and the introduction of an open-standards-based contact management platform in 1997.

Rockwell FirstPoint Enterprise 2002. (Technology Highlights)

* Browser-based agent desktops coupled with blended queuing and routing to enable live agent interaction via the Web with voice char, collaborative browsing or instant messaging, and cross-channel applications such as Web callback.

CONVERGE WITH A NEW GENERATION OF TEST SOLUTIONS

One example of the value to be found with a Web callback button would be a franchise operation selling advertising and signage to businesses and consumers from hundreds of locations nationwide.

Plugging Into Success Through Online Customer Service

Apropos' Web application features iType, which replaces Web callback and allows a customer to type a written request or schedule a time for a call-back.

Apropos Technology, Inc

If richer communication is required, NetAgent TELEPHONY integrates inbound PBX/ACD calls with MEDIACHAT, in addition to telephony-enabled Web callback requests.