agent

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agent

a person representing a business concern, esp a travelling salesman

Agent

 

in Soviet civil law, a party in a contract of agency. The agent’s duties include the performance of specified legal acts, for example, contracts of sale and management of property, in the name of and on the account of a principal party. The agent may be a legally competent (sui juris) citizen or a legal person (if this is allowed by the latter’s charter or statute). The actions performed by the agent directly generate, change, or extinguish rights and obligations of the principal.

The agent is bound to perform the agency in exact conformity with the principal’s instructions, carry out the agency personally, although in instances provided for by law the responsibilities may be transferred to another person (art. 68 of the RSFSR Civil Code), inform the principal upon demand of progress in performing the agency, submit a report on performance of the agency, and transfer to the principal any property obtained in connection with performance of the agency.

agent

One who is empowered to enter into binding transactions on behalf of another (usually called the principal).

agent

(networking)
In the client-server model, the part of the system that performs information preparation and exchange on behalf of a client or server. Especially in the phrase "intelligent agent" it implies some kind of automatic process which can communicate with other agents to perform some collective task on behalf of one or more humans.

agent

A software routine that waits in the background and performs an action when a specified event occurs. For example, agents could transmit a summary file on the first day of the month or monitor incoming data and alert the user when a certain transaction has arrived. Agents are also called "intelligent agents," "personal agents" and "bots." See mobile agent, bot and workflow.
References in periodicals archive ?
lt;<Developing Agent Interaction Protocols Using Graphical and Logical Methodologies>> in Proc.
The primitives allow the implementation of standard Agent Communication Languages like FIPA ACL [5] and KQML [8], and provide tools for developing standard Agent Interaction Protocols.
We begin with a discussion as to why we believe argumentation is essential to modeling of autonomous agent interactions.
Indeed, in multiagent domains with tens or even hundreds of agents in teams, agent interactions are often highly complex and dynamic, making it difficult for human developers to analyze agent-team behaviors.
Tropos adopts the Agent Unified modelling Language (AUML) Agent Interaction Diagram, described in [2, 22] (proposed by the FIPA -Foundation for Physical Intelligent Agents-[12] and the OMG Agent Work group) where agent communicative acts are represented as messages in a UML sequence diagram.
After every customer contact with a Nextiva representative, the company surveys customers about their satisfaction with the agent interaction.
This implies understanding the shape of the agent interaction space, by possibly identifying also the dependencies that need to be managed (dependency detection is a fundamental aspect of coordination, according to the theory of coordination [16] and to cognitive theories of agent societies [6]).
Moreover, finding the right balance between inbound IVR, agent interaction, and other complementary outbound technologies, such as SMS, MMS, and email, is vital to deploying a successful outbound IVR campaign.
Contact centre CRM software provider Lynx CT Solutions is set to provide Ashford Borough Council in the UK with a software system for call centre agent interaction.
Although recording just the caller and agent interaction offers insight into improving agent performance, it fails to uncover valuable improvement opportunities based on the entire customer experience.
When a customer is identified in an agent-assisted or automated care channel, the business rules engine guides the IVR, Web, text, email, or agent interaction.
Voice and data solutions and services provider Sterry Communications has formed an agreement with TISL, a contact centre recording and agent interaction analysis company.