lt;<Developing Agent Interaction
Protocols Using Graphical and Logical Methodologies>> in Proc.
The primitives allow the implementation of standard Agent Communication Languages like FIPA ACL  and KQML , and provide tools for developing standard Agent Interaction
We begin with a discussion as to why we believe argumentation is essential to modeling of autonomous agent interactions
Indeed, in multiagent domains with tens or even hundreds of agents in teams, agent interactions
are often highly complex and dynamic, making it difficult for human developers to analyze agent-team behaviors.
Tropos adopts the Agent Unified modelling Language (AUML) Agent Interaction
Diagram, described in [2, 22] (proposed by the FIPA -Foundation for Physical Intelligent Agents- and the OMG Agent Work group) where agent communicative acts are represented as messages in a UML sequence diagram.
After every customer contact with a Nextiva representative, the company surveys customers about their satisfaction with the agent interaction
This implies understanding the shape of the agent interaction
space, by possibly identifying also the dependencies that need to be managed (dependency detection is a fundamental aspect of coordination, according to the theory of coordination  and to cognitive theories of agent societies ).
Moreover, finding the right balance between inbound IVR, agent interaction
, and other complementary outbound technologies, such as SMS, MMS, and email, is vital to deploying a successful outbound IVR campaign.
Contact centre CRM software provider Lynx CT Solutions is set to provide Ashford Borough Council in the UK with a software system for call centre agent interaction
Although recording just the caller and agent interaction
offers insight into improving agent performance, it fails to uncover valuable improvement opportunities based on the entire customer experience.
When a customer is identified in an agent-assisted or automated care channel, the business rules engine guides the IVR, Web, text, email, or agent interaction
Voice and data solutions and services provider Sterry Communications has formed an agreement with TISL, a contact centre recording and agent interaction