Data silos, differing inbound and outbound applications and a patchwork of phone hardware made it more of a nightmare than coping with agent turnover
It can be used as an adjunct to scheduled e-learning to help improve overall call center performance, decrease agent turnover
, and leverage a call center's existing investment in e-learning technology.
This is due to a number of factors, including disparate information, agent turnover
and a lack of repeatable guiding processes.
Costs splashed out on newer technologies are recouped on the savings in long-distance bills, expensively located call centers, agent turnover
, inefficiencies and customer churn.
We can up our processing power, lower our agent turnover
, expand our self-service and contract our average handle time.
In addition, there are other benefits seen with distributed workforces, such as improved security and reduced agent turnover
By capturing critical information that can identify problem areas early and enable prompt administrator support and issue resolution, DigiVoiceXE helps you develop stronger customer loyalties and repeat business while simultaneously reducing agent turnover