automated attendant


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automated attendant

An automated attendant is a telephone answering system that eliminates the need for a human switchboard operator. The automated attendant (AA) delivers a programmable voice menu: "for sales, press 1;" "for tech support, press 2," and so on. All PBXs and phone systems have automated attendants, and the number of menu levels depends on the system. When voice response is added, it is known as an "interactive voice response" system. See IVR.
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For example, a patron may call the library's automated attendant to check the availability of titles he or she has placed on hold.
Size did not determine whether a paper used an automated attendant. While the New York Times and Los Angeles Times, two of the nation's largest papers, use telephonic robots, so does New Hampshire's 22,000-circulation Concord Monitor.
Features that are pretty much standard for all of the products mentioned include voicemail boxes; message storage and retrieval; IVR functions such as homework hotlines; and automated attendant, or answering and transferring of calls.
This system enables the tenant to access a broad range of capabilities including voice mail, automated attendant, and data services.
Without a touch-tone phone, a home-office user may waste time calling vendors or clients with automated attendant or voice mail systems.
Another factor influencing the decision to upgrade telephone capacity is a company's need for such newer features as voice mail and automated attendant.
3000 mailboxes), - Automated attendant function (function, at least for the connections that use voice forwarding), - Mobile client (function incl.
So an effective way to provide "high touch" personal attention to the company's clients is to deploy a high quality speech enabled automated attendant (SEAA) to quickly and reliably connect inbound calls.
Release 2.0, called Cuttyhunk, features include enhanced key systems unit, IP PBX calling functionality, a hosted desktop fax service and additional calling features, such as page all, page zones, hands-free answer back, call diversion, call screening, multilevel automated attendant and multiple operator capability.--Whaleback Systems
As an automated attendant, it watches the video and alerts the user on an external device when an event is detected.
A Little Rock businessman called Reliant Energy Arkla to set up residential service, but couldn't get through for two days because, according to the automated attendant, of an unusually high call volume.
SpeechNet also plans to use the technology in other areas such as ticketing service, telecommunication and automated attendant systems.

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