balking


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balking

[′bȯk·iŋ]
(industrial engineering)
The refusal of a customer to enter a queue for some reason, such as insufficient waiting room.
References in periodicals archive ?
Estimating balking loss enables a store manager or other person in charge of staffing levels to determine the optimal number of servers by minimizing total cost, including service cost and balking loss," says Liao.
Hesitating, or balking can cause trouble, and injuries: "
Brookfield Properties is balking at a proposed deck along West Street at the World Trade Center site, saying the "concept seems flawed.