blended call center


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Related to blended call center: VoIP call center

blended call center

A call center that allows agents to both make and receive calls as demand and strategy dictate. Combining automatic call distribution for incoming calls with predictive dialing for outbound calls, it makes more efficient use of an agent as each can handle the overflow of the other. In addition, the different types of calls add variety to the day and make the job less boring. See call center.
References in periodicals archive ?
The first exhibition of its kind in a trade show environment, the CELLIT Multimedia Blended Call Center will be showcased at CTI Expo Spring 1999 on May 25 & 26.
Portage's new Flex Shift(TM) technology creates unparalleled optimization of agents' schedules for the required staffing levels of inbound or blended call centers.
SCS, based in Hoffman Estates, IL, helps businesses with inbound, outbound and blended call centers connect customers with information faster, more effectively and more efficiently.
Whether inbound, outbound or blended call centers, Contact Center Solution is beneficial for all to effectively handle the call management process.
5 million contract for providing customer-care, interactive management solutions to blended call centers in the Southeastern U.
MCS designs and sells its interoperability software worldwide; its flagship product, Calypso Message Center, is a customer contact management solution that tracks, routes, reports and archives incoming e-mail and Web-based chat activities within blended call centers.
CenterForce Optimizer is a patented software product that works with leading predictive dialers to increase the number of right party contacts per agent/hour in outbound and blended call centers.
As a market leader, Five9's new software release 7 provides deep features for outbound and blended call centers that serve specific industry sectors and an array of inbound call center functions that target common applications such as help desks, technical support, and business continuity.