blended call center


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Related to blended call center: VoIP call center

blended call center

A call center that allows agents to both make and receive calls as demand and strategy dictate. Combining automatic call distribution for incoming calls with predictive dialing for outbound calls, it makes more efficient use of an agent as each can handle the overflow of the other. In addition, the different types of calls add variety to the day and make the job less boring. See call center.
References in periodicals archive ?
Depending on their individual needs, our customers can deploy Servicesoft solutions and blend them with their own call centers, or they can leverage CorporaTel's offering to speed deployment of a fully blended call center.
a leader in providing comprehensive standards-based solutions for the call center industry, today announced that it has partnered with select, industry-leading vendors to deliver a live multimedia blended call center.
will feature a live, multimedia blended call center at CTI(tm) EXPO Spring '99.
Davox Corporation is a leading supplier of inbound, outbound, and blended call center solutions for businesses involved in mission-critical customer contact activities, including customer service, telemarketing, collections, and fundraising.
The offered cloud based contact center solution can be used by inbound, outbound and blended call centers and customer care centers as it is furnished with all required features.
The web based call center solution with custom features for inbound, outbound or blended call centers, customer support centers, etc.
Additionally, we see that successful blended call centers are truly integrating ACD and dialer operations.