blended call center


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Related to blended call center: VoIP call center

blended call center

A call center that allows agents to both make and receive calls as demand and strategy dictate. Combining automatic call distribution for incoming calls with predictive dialing for outbound calls, it makes more efficient use of an agent as each can handle the overflow of the other. In addition, the different types of calls add variety to the day and make the job less boring. See call center.
References in periodicals archive ?
SCS, based in Hoffman Estates, IL, helps businesses with inbound, outbound and blended call centers connect customers with information faster, more effectively and more efficiently.
Such a VoIP software, the Web-based Contact Center Solution is designed to be used in the inbound, outbound and blended call centers considering all the fundamentals of a calling process.
It has been specially designed for inbound, outbound and blended call centers keeping in mind all the requisites of calling processes.