Davenport and James E Short, (1990) Information technology and business process redesign
, Sloan Management Review
These processes and concepts are all part of business process redesign
Quality, cycle time measurements and process costs are the three parameters organizations must manage when initiating continuous improvement or business process redesign
Governments have employed a myriad of techniques and tools to improve their performance, including activity-based costing, performance budgeting, business process redesign
, enterprise resource planning, customer relationship management, and e-commerce to name just a few.
They have seen that the use of technology, along with business process redesign
, allows their chief executive officers to set new aspirations that were unthinkable just a few years ago.
Elements in this area to be discussed are business process redesign
, implementation plans, leadership and engaging participants.
To facilitate business process redesign
or to facilitate the implementation of technology, management must possess an accurate and complete understanding of the current business process and the true costs associated with it.
(2) General description of the situation, including business process model construction of the two situations within the case, identification of motivation for the business process redesign
, and identification of the consequences of the business process redesign
Business process redesign
has been a long-time concern of information systems theorists and practitioners.
"The New Industrial Engineering: Information Technology and Business Process Redesign
," Sloan Management Review, Summer 1990, PP.
Additional services from Sabre include maintenance and upgrades of its legacy systems, voice and data communications, Y2K assessment, as well as management consultancy work for business process redesign
. Sabres will replace Aerolineas' airline systems with Sabre's passenger reservation system and its manual flight scheduling system with PC Airflite and introduce Airman O&D, the revenue management system, FOS, the flight operating system, Aircrews, the crew management system and Quasar, the passenger revenue accounting system.
This included developing a new business plan, a technology strategy, and a total business process redesign
. To succeed on the Internet, we felt we had to change fundamentally the way we do business.