busy hour


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busy hour

The one hour of the day that a telephone system handles the most calls. Most internal PBXs and even the telco systems are not designed to handle 100% of the calls during the busy hour. The actual busy hour changes over time depending on the habits of the population. For example, the Internet has caused the busy hour to be later in the evening when people come home from work and start surfing the Web. See BHCA.
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References in classic literature ?
Who could sit upon anything in Fleet-street during the busy hours of the day, and not be dazed and deafened by two immense processions, one ever tending westward with the sun, the other ever tending eastward from the sun, both ever tending to the plains beyond the range of red and purple where the sun goes down!
* VoLTE and video streaming will sharply increase Diameter signaling with about 36 billion and 30 billion Diameter messages, respectively, during the busy hour in 2016.
This formula is used to convert the Busy Hour Traffic into annual traffic.
For a distance of 0-20 km during non busy hours the pulse duration is 3 minutes and in busy hours the pulse duration is 2 minutes.
The industry standard for voice calls is often measured in "Busy Hour Call Attempts" (BHCA), or the number of completed calls during a "Busy Hour." The BEA/Intel SIP application server solution clocked in at 10 million BHCA with bandwidth to spare.
When capacity-based licensing is applied to corporate use of contact center technologies, economies of scale are driven by the diversity of the business units, sites and vertical markets that are being served, as well as by the differences in their peak busy hours. Because the peak busy hour is constantly moving across time zones, license utilization is maximized in larger companies whose operations are distributed across many different time zones.
Highly flexible and greatly expandable, the Cuda PTM can scale up to 8,160 DS0/E0 ports and 900k BHCA (busy hour call attempts) per card or over 96,000 ports and 10M BHCA per Cuda chassis.
The SSG can handle 115 calls per second or 414,000 BHCAs (Busy Hour Call Attempts), allowing it to support up to 10,752 ports.
If an existing customer who already uses a mobile telephone in the busy hour makes more use of the telephone as a result of price cuts, these calls are made at times other than the busy hour.
Says Karen Rayl, director of corporate relations for US Sprint's central region: "It gives them display capability to completely analyze long-distance calling patterns by point of origin, geographic range, time of day, busy hour and other variables."
Proceeds from the busy hour and a half will go towards creating First Base food parcels for those most in need over Christmas.