call accounting


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call accounting

An information system that records and reports on telephone calls. Call accounting is used by most large companies to control expenses and allocate costs to various departments as well as by hotels, hospitals and other organizations that resell calls to its clientele.
References in periodicals archive ?
UNHCR is soliciting the market to identify and acquire a hosted or cloud-based call accounting solution to replace its present on-premise solution.
The installed voice system is integrated with the hotel property management system using centralised cloud-based services for call accounting and voicemail.
Available vApps include Contact Center Management (Business and Enterprise Editions), Intelligent Queue IVR and Call Accounting or any combination of the three.
Introduced in fall 1998, the 10 staff members support four primary enrollment service areas--Admissions, Financial Aid, the Registrar, and Bursar--while also serving as campus operators, general information providers, and even as a marketing service through outbound calling and use of their call accounting system.
As a network-based platform -- Intelligent Peripheral (IP), Service Node (SN), and Application Server -- the DS10CO will host applications such as intelligent call routing, call centers, call accounting, caller ID, Internet access, and multimedia messaging, among others.
The system integrates PC applications and a call accounting program.
AT&T's Integrated Solution III services provide voice mail, fax services and call accounting for the small end-user.
They selected OfficeWatch Web, a call reporting and call accounting product from Metropolis Technologies that helped them to improve service to their member base with accurate performance reports.
Tenders are invited for comprehensive call accounting and information technology billing system with fully integrated components and business functionality.
The company attributed the increases to growth in revenues derived from its SmartRecord product in its call accounting management and recording segment due to an increase in demand for recording software.
Management applications enable voice service performance/ QoS monitoring, policy-based call recording and unified call accounting across mixed TDM and VoIP environments.--SecureLogix