call center


Also found in: Dictionary, Thesaurus, Medical, Legal, Financial, Acronyms.

call center

A department within a company or a third-party organization that handles telephone sales and/or service. Inbound call centers, which take calls from the outside, use automatic call distributors (ACDs) to route calls to the appropriate agent.

Outbound call centers use "predictive dialers," which make calls from a list, but ensure that a person has answered before switching the call to the next available agent (see predictive dialer). See ACD, cyberagent, CSR, zip tone, Web callback, cherrypicking, virtual call center, blended call center, Web-enabled call center, live contact overload, call center in a box, agent turnover and call center overflow.
Mentioned in ?
References in periodicals archive ?
Shafer, who assesses corporate workers' compensation practices, recently dealt with a major credit card company that had call center employees with repetitive stress injuries.
Calls for a cure: with flexible schedules and ergonomic accommodations, companies can curb high absenteeism at their call centers
mother tongue influence," says Sunil Wadhwa of Hero Mindmine, using the buzzword of choice in the call center industry.
Indian by day, American by night
PBXtra Call Center is available immediately direct from Fonality or through a Fonality reseller.
Fonality Breaks Price Barriers, Making Call Centers Affordable for Small Business
Power and Associates, receiving particularly high ratings for both its customer service representatives and the call center operation.
For Second Consecutive Year, The Hartford Recognized by J.D. Power and Associates for Customer Service Excellence
The certified HelpPoint claims call centers are located in Olathe, Kansas; Oklahoma City, Oklahoma; and Caledonia, Michigan.
The Farmers Insurance Group HelpPoint(R) Call Center Named J.D. Power and Associates Certified Call Center for Second Year
Each year we present this prestigious award to companies that participate in the Annual Call Center Exposition and exhibit innovative solutions that will have a measurable impact on the call center industry," said Keith Dawson, editor of Call Center Magazine.
Soundbite 6.0 Wins Prestigious Best of Show Award at Annual Call Center Exhibition
Five9 Virtual Call Center solutions enable companies of any size to build a comprehensive, feature-rich call center - anywhere in the world - without any hardware, software or upfront capital expenditures.
Five9 Expands Development Team; Appoints Industry Veteran Jim Dvorkin as CTO and Acquires VoIP/PBX Engineering Company
The majority (63%) of call centers surveyed offer performance incentives/rewards to their agents, with the most common incentives/rewards being gifts/merchandise (offered by 71.
View Important Trends That Will Help Call Center Professionals Make Key Staffing Decisions to Ensure That Frontline Employees Stick Around and Perform At High Levels for Years to Come
com/reports/c41181) has announced the addition of Outsourcing Call Centers to India and the Philippines to their offering.
View A SWOT Analysis of the Indian ITES Sectors, and In-Depth Profiles of Twenty-Five Indian Call Centers with International Experience
The Five9 Virtual Call Center requires no upfront capital expenditure or hardware infrastructure, making it quick and easy to deploy and eliminating the need for ongoing technical maintenance.
Five9 Announces Master Distributor Agreement with Corsidian
All graduates have been placed in call center positions, with graduates going to work for leading call centers including Liquid Capital Corporation and Snapdata.
Military Order of the Purple Heart Service Foundation Completes First Call Center Agent Training Program Using Five9
Five9 Virtual Call Center solutions enable companies of any size to build a comprehensive, feature-rich call center -- anywhere in the world -- without any hardware, software or upfront capital expenditures.
ALVA Pacific Deploys Five9 to Turn Internet Cafe Into Successful Night-Time Call Center

Encyclopedia browser ?
Full browser ?