call center overflow
Also found in: Dictionary, Thesaurus, Medical.
call center overflowAdditional traffic beyond the capacity of a specific trunk group, agent group, phone system or call center. This traffic can be redirected or ignored, depending on the design specifications of the system.
Copyright © 1981-2019 by The Computer Language Company Inc. All Rights reserved. THIS DEFINITION IS FOR PERSONAL USE ONLY. All other reproduction is strictly prohibited without permission from the publisher.