call center

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call center

A department within a company or a third-party organization that handles telephone sales and/or service. Inbound call centers, which take calls from the outside, use automatic call distributors (ACDs) to route calls to the appropriate agent.

Outbound call centers use "predictive dialers," which make calls from a list, but ensure that a person has answered before switching the call to the next available agent (see predictive dialer). See ACD, cyberagent, CSR, zip tone, Web callback, cherrypicking, virtual call center, blended call center, Web-enabled call center, live contact overload, call center in a box, agent turnover and call center overflow.
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References in periodicals archive ?
The typical call centre worker was female, in her mid to late 20s, with pay ranging from pounds 12,000 for new starters to pounds 27,000 for managers.
Krmpotich says the local industry has matured since the first call centre appeared in the scene in the late 1990s.
Bosses say these will be recreated at other call centres.
More than 90 per cent of the country's total call centre workforce is based in South East Wales.
REORGANISING SERVICE WORK: CALL CENTRES IN GERMANY AND BRITAIN U.
That may become a moot point in the future, if call centres begin to disappear altogether.
Many are called, but what are the choices: Working in New Brunswick's 1-800 call centres. New Maritimes, 14(6), 10-19.
And it's feared the trend will hit the 200,000 people employed in 7000 call centres across Britain.
"You can do calling for a company on virtually anything," said Thomas Semaganis, manager of the SIIT call centre. A large number of companies survey consumers or conduct marketing research, but the call centre is able to reach First Nation consumers that may not have been accessible before.
This system allows call centre companies to search for the most suitable candidates for their requirements and at the same time allows call centre agents, supervisors and trainers to find the most suitable call centre to work in.
In 2010, the bank won the Best Call Centre award in the greater than 70 seats category.
For the Alliance & Leicester Commercial Bank's international payment services call centre is a finalist in the European Call Centre Awards 2008 for Best Small Call Centre.