With this integration, companies can leverage Connect, Amazon's cloud-based contact center service, together with Salesforce Service Cloud, to support customer workflows between their interactive voice response (IVR), automatic call distributor
(ACD), and CRM systems.
This cloud-based solution leverages the cost-efficient SaaS (software as a service) model to deliver powerful features that include: automatic call distributor
, chat, interactive voice response, workforce management, real-time dashboards, computer telephony integration, business intelligence reporting, call recordings, remote agents, disaster recovery, automatic updates, and so much more.
Atmosphere Cloud Contact Center is a full-featured contact center solution with Interactive Voice Response (IVR), Automatic Call Distributor
(ACD), Predictive Dialer, Agent Scripting, Cloud Routing, and Analytics and Reporting capabilities.
- Automated Call Distributor
(ACD) with skills based routing, voice self-service (IVR), outbound dialers, and Computer Telephony Integration (CTI)
To ensure a physician is always reachable during emergency situations, each call from ER staff within the Virtual Consult mobile app connects to an automatic call distributor
, which then routes the call to the first available physician among a pool of experts.
The inContact Cloud Contact Center Platform is built on a multi-channel Automatic Call Distributor
(ACD) and fully integrated Interactive Voice Response (IVR) system.
The combined company will offer SIP trunking, high definition voice, Toll Free, E911, interactive voice response, call routing, virtual automated call distributor
, predictive dialing, visual scripting, and APIs are all available to contact centres and enterprise customers.
In its early days, cloud infrastructure appealed to hospitality companies that did not have the capital expense budgets to invest upfront in automatic call distributor
and voice recognition systems.
Central to that transformation was getting rid of the 12-year-old interactive voice response system from FirstData, which Bowman says was little more than an automatic call distributor
. "It was old, antiquated technology," she states.
Through Credit Union of America's merger, former First Choice staffers were moved onto CIC's automatic call distributor
platform, which allowed them to continue serving members whose accounts they were most familiar with, Logan said.
This service includes Interactive Voice Response (IVR), Automatic Call Distributor
(ACD), call recording, multimedia routing (email and text chat), predictive and preview dialing, and screen pop integration.