Ifbyphone's Call Distributor also provides call center operators an array of additional call routing options, including the ability to expand their workforce to tap into the growing home-based agent segment by sending inbound calls to any phone.
As the founder of the contact center industry more than 30 years ago, Aspect Software is well known as the innovator of multiple contact center milestones including the first intelligent automatic call distributor (ACD) and the first predictive dialer.
In addition to PBX features, the SIPxchange ECS includes core business applications, including an automatic call distributor (ACD), and a built-in presence server for true next-generation applications.
By combining multi-channel automatic call distributor (ACD) functionality with IP telephony in a unified solution, Cisco IPCC Enterprise helps to enable companies to rapidly deploy a distributed contact center infrastructure.
The platform can also integrate seamlessly with existing call center infrastructure such as Automatic Call Distributors (ACDs) and customer relationship management (CRM) to create an end-to-end customer interaction management solution.
The hosted model began as a cost-effective alternative for smaller contact centers that cannot afford automatic call distributors, interactive voice response systems and all the other components required in a traditional on-premise installation, but it is an equally valid option for larger centers," said Ashwin Iyer, Program Leader, Contact Center/CRM with Frost & Sullivan.