call routing service

call routing service

An IN (Intelligent Network) service that enables businesses to route calls to another call center if congestion occurs or to another telephone when the store is closed. See store locator service.
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PSAP Link is a hosted E911 call routing service that allows call center and telematics agents to connect distressed callers to the geographically appropriate Public Safety Answering Point (PSAP) via a single click on their contact management console.
"PSAP Link is the only solution of its kind to address these issues and provide the accurate, reliable, and simple-to-use E911 call routing service telematics and call center providers require." To learn more about PSAP Link, visit www.911enable.com/psaplink, or call 1-877-862-2835.
Consett-based Avoco UK will supply a call routing service to the rugby club in a deal which is set to save the club up to 40% in call costs.
As part of this contract extension, Comtech will also provide emergency call routing services for Cellcom's Voice Over Long Term Evolutions (VoLTE) and Voice over WiFi (VoWiFi) networks.
State agencies, local governments and qualifying not-for-profit groups can now procure CenturyLink's next generation 911 (NG9-1-1) core call routing services, on-premises call handling applications, data management and managed security services through this contract, which is part of the HGACBuy Cooperative Purchasing Program.
It is a wholesale softswitch, which is used to provide the long distance call routing services. This offered solution can be used by the Telecom and VoIP service providers to offer calling services over long distance.
The customer call routing services will be delivered via Opal's voice over IP network facilitated by Aspect's Contact Server software and are designed to enable customer service operations to influence the routing of calls in real time.