call routing service

call routing service

An IN (Intelligent Network) service that enables businesses to route calls to another call center if congestion occurs or to another telephone when the store is closed. See store locator service.
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PSAP Link is a hosted E911 call routing service that allows call center and telematics agents to connect distressed callers to the geographically appropriate Public Safety Answering Point (PSAP) via a single click on their contact management console.
Consett-based Avoco UK will supply a call routing service to the rugby club in a deal which is set to save the club up to 40% in call costs.
AT&T ESInet is a new NextGen 9-1-1 solution that provides IP-based call routing services to emergency response centers.
It is a wholesale softswitch, which is used to provide the long distance call routing services.
The customer call routing services will be delivered via Opal's voice over IP network facilitated by Aspect's Contact Server software and are designed to enable customer service operations to influence the routing of calls in real time.