collaborative CRM


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Related to collaborative CRM: Customer relationship management, analytical CRM

collaborative CRM

Providing people-based customer support. It is an umbrella term for all the interactive options for serving customers, including regular phone support, Web-based text chat and voice chat, application sharing, desktop sharing (remote control), file transfer and collaborative browsing.

Collaborative systems are more flexible than automated solutions for helping customers with orders and solving customer problems; however, they are more time consuming than automated solutions, because people are involved. Automated systems also cost less to operate, but are best suited to high volume, repetitive tasks. See CRM, collaborative browsing and remote control software.
References in periodicals archive ?
A collaborative CRM built by small business owners for other small businesses, Fanhub introduces follows, comments, @mentions and notifications into sales, support and case management, finally providing a cloud-based CRM that fits the fast-paced, all-hands-on-deck approach of growing organizations.
Collaborative CRM enables interaction between companies and clients, partners and suppliers.
About BlueCamroo BlueCamroo is an online all-in-one collaborative CRM, Social CRM, Project Management and Business Automation platform.
PBworks is holding a free webinar on Collaborative CRM on Tuesday, August 10th.
general query and reporting, scorecards, data mining, packaged analytic applications), those that are most tightly integrated with multiple data sources and into operational and collaborative CRM business processes will yield the greatest returns.
New and Existing Consona CRM Customers Gain Operational and Collaborative CRM Suite; Holistic Approach to Total Customer Management
CRM On Demand by Oracle delivered by WebEx combines Cisco WebEx's on-demand collaboration expertise with Oracle's enterprise-class Siebel CRM On Demand Service, to create a collaborative CRM designed to accelerate sales cycles at businesses of any size.
Combination of Onyx and KNOVA Launches Consona CRM and Creates First and Only Fully Integrated Operational and Collaborative CRM Offering
Linda Clarke has also held vice president of marketing roles at ePeople, a collaborative CRM start-up, as well as industry-leading software companies such as Autodesk, Baan, and Adobe Systems.
Lye spent six years as the President and CEO of ePeople, a collaborative CRM company focused on high value "build to order" customer relationships.
EMM is a component of the CRM technology ecosystem, with a footprint in operational, analytical, and collaborative CRM.
It was imperative that we immediately transition all our sales professionals onto a single comprehensive and collaborative CRM system in order to sustain the momentum of the combined company, and Salesforce undoubtedly will help us achieve that.

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