Multimedia contact centers unify customer communications using the phone, e-mail, chat, fax, collaborative browsing
and more to deliver the seamless, consistent, quick and excellent levels of service customers demand.
This paper reports on an evaluation of InfoPoint, a centrally-managed, professionally staffed reference service available at the University of Minnesota, Twin Cities Campus Library through a variety of communication modes, including a World Wide Web form, direct e-mail, and chat and collaborative browsing
And after we offer that, they want features like wireless access and collaborative browsing
,' the survey quoted him as saying.
The unit will also sell something called USA Networks eSolutions, which is a software and services package including email, collaborative browsing
, fax-back and chat rooms.