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Related to complaint: complained


English law a statement by which a civil proceeding in a magistrates' court is commenced
Collins Discovery Encyclopedia, 1st edition © HarperCollins Publishers 2005
The following article is from The Great Soviet Encyclopedia (1979). It might be outdated or ideologically biased.



in the USSR, the communication of a citizen (or a group of citizens) to a state or public organization in connection with the violation of a right or interest protected by law or in connection with the violation of the rights of a labor collective. According to the disciplinary code of the armed forces of the USSR, a complaint is a personal petition of a member of the armed forces in connection with the violation of his rights. At the same time, a complaint is one of the means of eliminating violations of legislation and a basis for raising the question of the responsibility of persons who have permitted these violations, bureaucratism, or red tape.

Soviet legislation on the procedure for action in a complaint or other communications submitted by citizens to state or social agencies calls for a timely and careful examination of each complaint and a proper resolution for it.

The Decree of the Presidium of the Supreme Soviet of the USSR of Apr. 12, 1968, On the Procedure for Examining the Proposals, Petitions, and Complaints of Citizens, sets forth the basic regulations for the examination and resolution of complaints. As a rule, a complaint is submitted to the agency or to the official directly supervising the agency (or the official) being the object of the complaint. In instances provided for by law, a complaint may be submitted to the people’s court, for example, a complaint in connection with the unlawful imposition of a fine. It is absolutely forbidden to forward complaints of citizens for consideration to the officials whose actions are appealed. The law requires that in resolving a complaint all necessary measures be taken to consider it in its essence, to assemble all documents and other materials, and to take a well-founded decision and ensure its timely and proper execution. The person who has made the declaration is informed of the decision taken, and, in the event of the dismissal of the complaint, he is notified of the reasons for the refusal.

The law provides for a time limit of up to one month for the consideration of a complaint. The complaints that do not require additional study or verification must be considered without delay or in any case not more than 15 days from the day the complaint is submitted to the competent agency. A shorter time limit is established for the consideration of complaints of members of the armed forces and their families.

Disciplinary responsibility of officials has been established in the event of violations of the procedure provided for by law for the consideration of complaints made by citizens. In instances when considerable damage has been done to state or social interests, when citizens’ rights have been infringed upon, or when the citizen who lodged the complaint has been persecuted, a criminal proceeding may be instituted against officials guilty of these acts.


The Great Soviet Encyclopedia, 3rd Edition (1970-1979). © 2010 The Gale Group, Inc. All rights reserved.
References in periodicals archive ?
According to a police spokesman, Punjab Police had introduced Online Complaint Service through SMS, Call or Email to facilitate the citizens.
'During the six-month period, the complaint cells received total 622 complaints regarding alleged corruption of police officers and personnel,' the source added.
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The complaint index compares the ratio of complaints to premium sales for each company to the industry average, for each line of business.
If the complaint proves false, then the Complaint Cell will order registration of a case under 182/211 and start legal proceedings.
The six wide banners are also being displayed at different locations of the health facility requesting people to contact for any query or register any complaint on cell number 0324-2330098.
The meeting discussed various issues including resolving complaints by public compliant cell and it was told that ten district complaint officers would be appointed in all districts of the three ranges of Gilgit Baltistan.
Five complaints were linked to another town councillor accused of "bullying" a clerk during a meeting - with the complaint currently being investigated.
Taking to Pakistan Today, a complainant said that he registered a complaint some fifteen days ago about the poor network connectivity and overcharging on other networks like Mobilink and Warid.
A senior official from the National Election Committee said on Monday that the final official results from July 29's national election would be announced as planned, despite a complaint filed by an opposition party which was retracted in less than 24 hours.
Irrespective of the mode of complaint lodged, a complainant or informer who knowingly gives any false or misleading information with malicious intent will be guilty of an offence and liable under section 80 of the Anticorruption Act (ACA) of Bhutan 2011.