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contact managerSoftware that keeps track of people and related activities. It is similar to a personal information manager (PIM), but is specialized for sales and service reps who make repetitive contact with prospects and customers. The foundation of a contact manager is a name and address database, from which phone calls, meetings and to-do items are scheduled. The contact manager may also link each record to related email messages and text documents.
|An Act! Contact Record|
|These screen shots are from an earlier version of the very popular Act! contact manager. Each contact is stored in a name and address record (top) from which activities are scheduled (bottom right). Activity history can be maintained (bottom left) or deleted as required. See Act.|
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