crew resource management
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crew resource management (CRM)
The process of training crews to reduce “pilot error” by making better use of the human resources on board. The human-error aspects of the majority of air crashes are failures of interpersonal communications, decision making, and leadership. The training program in CRM includes team building, briefing strategies, situational awareness, and stress management. Specific modules address decision making and breaking the chain of errors that can result in catastrophe. The program also includes understanding the limitations of human performance and error management strategies. In its original form, the concept was known as cockpit resource management, but it has been changed to crew resource management, recognizing that the cockpit represents only part of the team effort involved in flight.
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