In nearly all cases, the applications are either nothing more than old-fashioned dual-tone multifrequency
(DTMF) offerings with a layer of "Hey look at us, we have speech recognition!" on top, or they're overly ambitious "speech-disabled" (not enabled) products.
(The system may be dual-tone multifrequency
or speech-enabled.) Even automated callers leaving a voicemail--today's systems can adapt to answering machines and voicemail services--must include a phone number for opting out.
Microsoft Speech Server reduce s the complexity and cost of building, deploying and maintaining dual-tone multifrequency
(DTMF) and speech-enabled applications for customer self-service and outbound notification.
Personalization must be realized at all user/customer interfaces--the Internet, brick-and-mortar, call centers, and various voice/telephony services using automatic speech recognition and text to speech (ASR/TTS) or dual-tone multifrequency
(DTMF or touch-tone).
With ThruFax, companies will find an economical and reliable fax-routing method other than direct inward dial (DID) or dual-tone multifrequency
(DTMF), more costly alternatives.
Here, dual-tone multifrequency
is faster and more accurate than speech, unless you cannot trigger the buttons on your telephone keypad.
"We'll see a little more activity with outbound IVR," he says, noting the focus will be primarily on dual-tone multifrequency
solutions and, to a lesser extent, speech solutions.
Today, outbound IVR is used primarily for proactive communications, allowing enterprises to reach out to customers through outbound call campaigns that use a combination of prerecorded messages or text-to-speech and interactive dual-tone multifrequency
(DTMF) and/or speech recognition applications.